Ticketing & Hospitality Support Specialist

Cpfc Limited; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Crystal Palace Football Club in London (Selhurst Park) is seeking a Customer Experience focused Ticketing Assistant to manage seat inventory, memberships and hospitality across all stadia, home and away. You will support the ticketing team, help improve online journeys and back-office processes, and assist with documentation and continuous improvement.

The role requires previous customer service experience, excellent communication, and the ability to work flexible hours including weekends and

Qualifications

• Previous experience in customer service.
• Effective communication skills.
• Knowledgeable and understanding of ticket sales process and procedure.
• Customer focussed with exceptional customer sales and service skills.
• Pro-active and engaging.
• Calm under pressure.
• High work commitment.
• Extremely organised with the ability to perform under tight deadlines.
• Flexible with working hours and able to work weekends and evenings as the fixtures require.

Responsibilities

• Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development
• Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process
• Supporting the reconciliation of complimentary match tickets on a match-by-match basis
• Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff
• Developing a comprehensive knowledge of all appropriate Club products and services.
• Managing any other related projects as defined by the Ticketing Manager
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Skills

Previous experience in customerservice

Effective communication

Ticket sales process

Customer focussed

Pro-active

Calm under pressure

High work commitment

Organised under deadlines

Flexibility with hours

Job description

Crystal Palace Football Club in London (Selhurst Park) is seeking a Customer Experience focused Ticketing Assistant to manage seat inventory, memberships and hospitality across all stadia, home and away. You will support the ticketing team, help improve online journeys and back-office processes, and assist with documentation and continuous improvement.

The role requires previous customer service experience, excellent communication, and the ability to work flexible hours including weekends and