Therapy Services Administrator

Priory Group; West of England; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Birthday holiday

Enhanced maternity pay

Pension scheme

Flexible benefits

IPD sponsorship

Leadership development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Bristol is seeking a Therapy Services Administrator on a 6-month fixed-term contract. The role is 30 hours per week, flexibly across four or five days, and office-based at Priory Hospital Bristol in Stapleton, Bristol.

The role supports therapists and management with scheduling, records, reports, and stakeholder communication. It requires strong organisational skills, confidentiality, and experience in healthcare administration.

Qualifications

• Experience in administrative or clerical roles, preferably within healthcare or therapy services.
• Strong organisational skills with attention to detail.
• Excellent communication and interpersonal skills for liaising with patients, staff and external partners.

Responsibilities

• Coordinate appointment scheduling and manage patient referrals to ensure smooth service delivery.
• Maintain accurate and up-to-date patient records and therapy documentation in line with data protection policies.
• Provide administrative support to therapists and management, including preparing reports and handling correspondence.
• Act as the first point of contact for patients and external stakeholders, delivering excellent customer service.
• Assist with the organisation of team meetings, training sessions, and service audits.

Skills

Administrative experience

Healthcare environment

Communication skills

Data protection

Tools

Microsoft Office

Healthcare management systems

Job description

Therapy Services Administrator

Department: Site Support Roles

Employment Type: Fixed Term - Part Time

Location: Priory Hospital Bristol

Compensation: £26,605 / year

Description

Priory Hospital Bristol
Salary - £26,605 FTE per annum
Part-time, 30 hours per week, 6-month fixed term.
We are seeking a Therapy Services Administrator to join the team on a 6-month fixed-term contract, working 30 hours per week. These hours can be arranged flexibly across four or five days, depending on preference.
This role is part-time; the actual salary for the role is £21,284 per annum
This role is office-based at Priory Hospital Bristol.
Priory Hospital Bristol, Stapleton, Bristol is a specialist mental health and addiction treatment service for individuals, families and couples. It provides fast access to treatment for a range of psychiatric conditions and addictions. It is accessible by public transport, with local bus routes serving Stapleton and Bristol Parkway railway station approximately 2–3 miles from the hospital.

What you'll be doing

• Coordinate appointment scheduling and manage patient referrals to ensure smooth service delivery.
• Maintain accurate and up-to-date patient records and therapy documentation in compliance with data protection policies.
• Provide administrative support to therapists and management, including preparing reports and handling correspondence.
• Act as the first point of contact for patients and external stakeholders, delivering excellent customer service.
• Assist with the organisation of team meetings, training sessions, and service audits.

You can find additional information in the attached job description.

What you'll bring to the role

The ideal candidate will have previous experience in an administrative or clerical role, preferably within a healthcare or therapy service environment. Strong organisational skills, attention to detail, and the ability to manage competing priorities are essential. Excellent communication and interpersonal skills are required to liaise effectively with patients, clinical staff, and external partners. Proficiency in using healthcare management systems and standard office software is expected. A flexible, proactive approach and a commitment to maintaining confidentiality and data protection standards are key.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.