Bank Therapy Services Administrator

Priory Group; Altrincham; Remote; GBP 17,000 - 22,000; Part time

Job summary

Priory Hospital Altrincham is seeking a Bank Therapy Services Administrator to join our Site Support Roles team. The role focuses on ensuring smooth daily operations, handling calls, mail, and administration, while maintaining a welcoming environment for patients and staff.

You will support with day-to-day activities, prioritise tasks, and liaise with clinical and administrative colleagues to ensure funding and processes are in place before treatment.

Qualifications

• Experience in a similar administrative role.
• Strong MS Office skills and ability to manage a fast-paced workload.
• Excellent customer service and telephone handling.
• Ability to prioritise and organise tasks efficiently.

Responsibilities

• Answering phone calls and directing queries to the right departments.
• Redirecting and handling mail.
• Ensure guest security paperwork is completed (where required).
• Complete administrative duties as required.
• Coordinate with unit personnel to confirm funding prior to patient treatment and contact external organisations for funding guarantees.

Skills

Microsoft Office

Time management

Organisational skills

Customer service

Telephone handling

Job description

Bank Therapy Services Administrator

Department: Site Support Roles

Employment Type: Bank

Location: Priory Hospital Altrincham

Compensation: £14.00 / hour

Description

Priory Hospital Altrincham for our therapy services

£14 per hour

Bank

Priory Hospital Altrincham has an opportunity for a bank therapy services administrator to join our team.

Priory Hospital Altrincham, Hale, Cheshire provides inpatient and outpatient treatment for a range of mental health conditions and addictions, including depression, anxiety disorders, stress, OCD, phobias, PTSD and bipolar disorder. It is accessible by public transport, with local bus routes serving Rappax Road and Altrincham railway station approximately 1–2 miles from the hospital.

What you’ll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients.

While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone.

Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Answering phone calls and dealing with any queries that may arise whilst also sign posting the caller in the right direction to respective departments
• Redirecting and handling mail
• Ensure guest security paperwork is completed (where required)
• Complete Administration duties as and when required
• Liaises with key unit personnel to ensure that all funding is in place, prior to patient’s treatment, as well as contacting the necessary external organisations to obtain the appropriate funding guarantees

You can find additional information in the attached job description.

What you’ll bring to the role

The post holder will ideally have previous experience in a similar administrative role, with a strong understanding of administrative tasks and the ability to manage a fast-paced workload effectively.

The successful candidate will have strong Microsoft Office skills, excellent time management and organisational abilities, and the confidence to work effectively under pressure.

Excellent customer service skills are essential, along with experience handling telephone calls in a professional manner, responding to customer queries, signposting individuals to the appropriate services, and redirecting questions where necessary.

A background in administration and the ability to prioritise and manage incoming tasks and duties efficiently would be highly desirable.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations.

We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.