Senior Therapy Services Administrator

Priory Group; Chelmsford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Birthday Holiday

Enhanced maternity pay

Contributory pension

Flexible benefits

IPD sponsorship

Leadership development

Long service awards

Refer a friend bonuses

Job summary

Priory Hospital Chelmsford is seeking a Senior Therapy Services Administrator to join our Site Support Roles team. This permanent, full-time position offers a 37.5-hour week at Priory Hospital Chelmsford, with a salary of £27,277 per year.

You will provide a professional reception service to patients, guests and staff, manage the Therapy Reception area, support the Therapy Services Manager, and help keep the hospital organised and welcoming.

Qualifications

• The ideal candidate will have previous experience in an administrative role with strong admin tasks.
• Excellent MS Office skills and ability to manage a fast-paced workload.
• Strong time management, organisational abilities and customer service experience.

Responsibilities

• Provide professional reception service to patients, guests and staff.
• Welcome arrivals, manage the Therapy Reception area and lead the administration team.
• Support the Therapy Services Manager by responding to patient concerns and maintaining a welcoming environment.

Skills

Administrative experience

Microsoft Office

Time management

Organisational skills

Customer service

Phone handling

Tools

Microsoft Office Suite

Job description

Senior Therapy Services Administrator

Department: Site Support Roles

Employment Type: Permanent - Full Time

Location: Priory Hospital Chelmsford

Compensation: £27,277 / year

Description

Priory Hospital Chelmsford

Salary is £27,277 per annum

Full Time – 37.5 Hours

Priory Hospital Chelmsford has an opportunity for a Senior Therapy Services Administrator to join our team.

Priory Hospital Chelmsford, Chelmsford, Essex is a specialist mental health and addiction treatment centre providing inpatient and outpatient services for adults and young people, including autism and ADHD assessments. It is accessible by public transport, with local bus routes nearby and Chelmsford railway station approximately 2–3 miles from the hospital. Due to the location of the service, access to a vehicle or the ability to drive is recommended.

What you'll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

You will provide a professional, efficient and high-quality reception service to patients, guests and staff. You will welcome and assist arrivals, manage the Therapy Reception area, and lead the wider administration team. You will also support the Therapy Services Manager by responding to and resolving patient concerns and issues, while maintaining a professional, welcoming and patient-focused environment at all times.

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

The ideal candidate will have previous experience in a similar administrative role, with strong knowledge of administration tasks and the ability to manage a fast-paced workload effectively. They will possess excellent Microsoft Office skills, strong time management and organisational abilities, and be comfortable working under pressure. The candidate will also demonstrate excellent customer service skills, with experience handling phone calls professionally, managing customer queries, and confidently signposting or redirecting enquiries where appropriate.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.