Therapy Services Administrative Specialist

Gateshead Health NHS Foundation Trust; Gateshead; On-site; GBP 21,000 - 24,000; Full time

Job summary

Gateshead Health NHS Foundation Trust is seeking an administrative assistant to support Therapy Services at Bensham Hospital. You will handle appointments, clinic outcomes, and correspondence while ensuring confidentiality and high standards of service.

The role requires NHS experience or familiarity with EMIS/Careflow and strong IT skills. The post emphasises teamwork, accuracy, and meeting tight deadlines in a busy hospital setting.

Qualifications

• GCSE English Language at least grade C or equivalent.
• Excellent communication skills, written and verbal.
• Knowledge of the Data Protection Act and the ability to maintain confidentiality at all times.
• Excellent IT Skills including Word, Excel, PowerPoint and Outlook.
• Experience of working in an administrative role in a busy office environment.
• NHS experience
• Experience of using EMIS or similar electronic patient administration programme

Responsibilities

• Booking of appointments on EMIS and Careflow.
• Completing outcomes of clinics.
• Completing tasks from EMIS.
• Answering telephone calls for services.
• Dealing with Outlook/Emails.
• Excellent telephone manner.

Skills

Communication skills

Data protection knowledge

IT literacy

Education

GCSE English Language (Grade C) or equivalent

Tools

EMIS

Careflow

Microsoft Office

Outlook

Word

Excel

Job description

Gateshead Health NHS Foundation Trust is seeking an administrative assistant to support Therapy Services at Bensham Hospital. You will handle appointments, clinic outcomes, and correspondence while ensuring confidentiality and high standards of service.

The role requires NHS experience or familiarity with EMIS/Careflow and strong IT skills. The post emphasises teamwork, accuracy, and meeting tight deadlines in a busy hospital setting.