Operational Support Manager - Endoscopy

Frimley Health NHS Foundation Trust; Camberley; On-site; GBP 45,000 - 55,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an Operational Support Manager to support the Endoscopy service, enabling safe, patient-centred operational delivery across multiple sites with regular travel between Frimley Park, Wexham Park and Heatherwood Hospitals.

The role focuses on patient pathways, capacity, performance and service improvement, working with clinical, nursing and corporate teams to achieve access and quality standards in a dynamic environment.

Qualifications

• Degree level qualification or equivalent relevant operational / administrative management experience
• Evidence of continuing professional development relevant to management, leadership, service improvement or healthcare operations
• Supervisory or management qualification, or willingness to work towards
• Qualification in healthcare management, service improvement, leadership or administration

Responsibilities

• Experience of coordinating operational or administrative services within a complex environment
• Experience of supervising or line managing staff, including appraisal, attendance, training compliance and initial performance management
• Experience of using performance, activity, waiting list, pathway or workforce information to support service delivery

Skills

Communication

Organisational skills

Analytical skills

IT skills

Team leadership

Education

Degree level qualification

Tools

Microsoft Office

Epic EMR

Job description

Job Overview

We are seeking a motivated Operational Support Manager to join our Endoscopy service on a full-time basis. The post holder will support the Service Manager and General Manager in delivering safe, effective and patient-centred operational services, with a particular focus on patient pathways, performance and service capacity across multiple sites.

The role is central to supporting the service to achieve key access, activity, quality and performance standards. Working closely with clinical, nursing, administrative and corporate colleagues, the post holder will support the delivery of agreed service objectives and contribute to the effective management and continuous improvement of operational services.

The successful candidate will have well-developed organisational, analytical and communication skills, with the ability to use initiative and sound judgement to resolve operational issues within defined parameters. They will be able to work effectively across professional groups while maintaining clear boundaries of delegated authority.

Please note that the role requires regular travel between Frimley Park Hospital and Wexham Park Hospital, with occasional travel to Heatherwood Hospital.

Main duties of the job

The post holder will also monitor waiting lists, validation, pathways, capacity, workforce and productivity, ensuring that operational risks and performance issues are identified, actioned and escalated appropriately. The role willl contribute to governance, complaints, risk management, financial monitoring and service improvement, while ensuring compliance with Trust policies and procedures.

The successful candidate will have excellent organisational, analytical, communication and problem-solving skills, with the ability to work effectively and diplomatically with clinical, administrative and corporate colleagues. Applicants should have relevant experience in a comparable operational or administrative management role, including staff management, coordinating complex workflows, analysing performance information and supporting teams to achieve operational objectives.

Working for our organisation

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Qualifications

Essential criteria

• Degree level qualification or equivalent relevant operational / administrative management experience
• Evidence of continuing professional development relevant to management, leadership, service improvement or healthcare operations
• Supervisory or management qualification, or willingness to work towards

Desirable criteria

• Qualification in healthcare management, service improvement, leadership or administration

Experience

Essential criteria

• Experience of coordinating operational or administrative services within a complex environment
• Experience of supervising or line managing staff, including appraisal, attendance, training compliance and initial performance management
• Experience of using performance, activity, waiting list, pathway or workforce information to support service delivery

Desirable criteria

• NHS operational or administrative management experience within an acute setting
• Experience of RTT, cancer, diagnostics or other access standards
• Experience of rota coordination, clinic utilisation, theatre scheduling or capacity planning

Skills and Knowledge

Essential criteria

• Excellent written and verbal communication skills, with the ability to adapt communication for staff, patients and stakeholders
• Strong organisational skills, with the ability to prioritise competing demands and deliver within agreed timescales
• Analytical and numeracy skills, with the ability to interpret routine and moderately complex information, identify variance and recommend actions
• Good IT skills, including Microsoft Office and the ability to use relevant clinical, workforce and operational systems

Desirable criteria

• Advanced Excel skills, including use of spreadsheets to analyse and present information

Special Requirements

Essential criteria

• Ability to travel across Trust sites as required

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.