Assistant Overseas Manager

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 30,000 - 38,000; Full time

Job summary

Frimley Health NHS Foundation Trust seeks an experienced Assistant Overseas Visitors Manager to join the Overseas Visitors Team across Frimley Park and Wexham Park Hospital sites. You will help ensure compliance with DHSC Overseas Visitor Charging Regulations, identify chargeable NHS treatments, and provide expert guidance to staff and patients.

You will supervise Assistant Overseas Visitors Officers, support service development, and deputise for the Overseas Visitors Manager when required.

Qualifications

• Significant NHS administrative or operational experience.
• Experience with Overseas Visitor Charging Regulations and DHSC guidance.
• Ability to identify chargeable patients and determine NHS funding eligibility.

Responsibilities

• Identify patients who may be chargeable for NHS treatment and assess eligibility.
• Provide specialist advice to staff, patients and external organisations.
• Raise cost estimates and invoices, obtain payments and support debt recovery.
• Supervise Assistant Overseas Visitors Officers and deputise for the Overseas Visitors Manager.
• Maintain accurate records and support service development initiatives.

Skills

NHS administration

Stakeholder liaison

Debt recovery

Policy interpretation

Confidentiality & GDPR

Education

Degree or equivalent NHS admin experience

GCSE English & Maths

Job description

Job Overview

An exciting opportunity has arisen for an experienced and motivated individual to join the Overseas Visitors Team as an Assistant Overseas Visitors Manager at Frimley Health NHS Foundation Trust. This specialist role plays a vital part in ensuring the Trust complies with Department of Health and Social Care (DHSC) Overseas Visitor Charging Regulations. Working across Frimley Park and Wexham Park Hospital sites, you will identify patients who may be subject to charging regulations, determine eligibility for NHS-funded treatment, provide expert advice to staff and patients, and support the recovery of income due to the Trust.

You will work closely with clinical teams, finance colleagues, external agencies and patients, managing complex cases with professionalism, sensitivity and attention to detail. The role also includes supervising Assistant Overseas Visitors Officers, supporting service development initiatives, and deputising for the Overseas Visitors Manager when required.

This is an excellent opportunity for someone with strong NHS operational experience, excellent communication skills and the ability to interpret and apply complex legislation within a patient-focused environment.

The successful candidate will be required to work full-time across both Frimley Park and Wexham Park Hospital sites and will play a key role in supporting compliance, improving patient experience and maximising appropriate income recovery for the Trust.

Main duties of the job

The Assistant Overseas Visitors Manager is responsible for supporting the Trust's compliance with Department of Health and Social Care (DHSC) Overseas Visitor Charging Regulations. Working across Frimley Park and Wexham Park Hospital sites, the postholder will identify patients who may be chargeable for NHS treatment, assess eligibility for NHS-funded care, and provide specialist advice to patients, staff and external organisations.

The successful candidate will manage complex overseas visitor cases, conduct patient interviews, review immigration and residency documentation, and liaise with agencies such as the Home Office and insurance providers to determine entitlement to treatment. They will also support the financial management of overseas visitor charging, including raising cost estimates and invoices, obtaining payments, and contributing to debt recovery processes.

The role includes supervising Assistant Overseas Visitors Officers, providing training and guidance to staff, supporting service improvement initiatives, and deputising for the Overseas Visitors Manager when required. The postholder will work autonomously, maintaining accurate records and ensuring a professional, compassionate and patient-focused approach at all times.

Working for our organisation

Visa Sponsorship

This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Why Join Frimley Health NHS Foundation Trust?

At Frimley Health NHS Foundation Trust, our people are at the heart of everything we do.

As a Disability Confident Employer and recipient of the Gold Award in the Armed Forces Employer Recognition Scheme, we actively champion equality, diversity and inclusion, creating opportunities for people from all backgrounds to build rewarding careers within the NHS.

We also recognise the importance of a healthy work-life balance. By supporting flexible working arrangements wherever possible, we enable our colleagues to balance their professional and personal commitments while continuing to deliver outstanding care to our patients. Whether flexibility means adjusted hours, part-time working, hybrid arrangements or alternative working patterns, we work in partnership with our staff to meet both individual and service needs.

Join Us

Whether you're at the start of your career or looking for your next challenge, Frimley Health offers the opportunity to be part of a inclusive, forward-thinking organisation that is committed to excellence, innovation and compassionate care. Together, we can shape the future of healthcare and make a real difference to the lives of the communities we serve.

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Detailed Job Description And Main Responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person specification

Experience

Essential criteria

• Significant NHS administrative or operational experience, including managing complex patient pathways and working with highly sensitive information.

Desirable criteria

• Experience working within an Overseas Visitors Service or applying Overseas Visitor Charging Regulations and DHSC guidance.

Qualifications

Essential criteria

• English & Maths GCSE grade C or above or equivalent.
• Educated to degree level or equivalent level of experience gained through relevant work in NHS administration, patient services, finance, revenue recovery, or a related field.

Desirable criteria

• Qualification in business administration, healthcare management, finance, or a related discipline

Skills

Essential criteria

• Knowledge of NHS administrative processes and procedures.
• Understanding of confidentiality, data protection legislation (GDPR), and Information Governance requirements.

Desirable criteria

• Knowledge of NHS Overseas Visitor Charging Regulations and associated Department of Health guidance.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.