Theatre Guest Experience Associate – Pantomime Season

Wycombe Swan Theatre; Cardiff; On-site; GBP 15,000 - 21,000; Part time

Job summary

New Theatre Cardiff, part of Trafalgar Entertainment, is recruiting a Customer Experience Team Member for the pantomime season. You will work in the busy hospitality and events spaces, delivering exceptional guest service and supporting bar operations.

The role requires teamwork and the ability to maintain high standards in a fast-paced live venue. Fixed-term contract for the festive period, 20 hours per week, based in Cardiff.

Qualifications

• Attention to detail in written, numeric and verbal tasks.
• Strong communication and listening skills with the public and stakeholders.
• Understanding of health and safety legislation and food hygiene.
• Ability to provide excellent customer service and handle complaints.
• Flexibility to adapt to business needs and work calmly under pressure.
• Previous experience in theatre or entertainment venues is advantageous.
• Knowledge of current safety, licensing and hygiene regulations.

Responsibilities

• Work on bars and maintain high service standards and food hygiene.
• Sell and promote products and merchandise.
• Welcome guests with a personable, genuine touch and ensure they feel valued.
• Collaborate with the venue team to support hospitality, conferences and private events.
• Implement service standards and housekeeping for hospitality spaces.
• Promote a positive, inclusive and professional working environment.

Skills

Attention to detail

Communication skills

Health & safety

Customer service

Calm under pressure

Theatre/venue experience

Budgeting/food hygiene knowledge

Job description

New Theatre Cardiff, part of Trafalgar Entertainment, is recruiting a Customer Experience Team Member for the pantomime season. You will work in the busy hospitality and events spaces, delivering exceptional guest service and supporting bar operations.

The role requires teamwork and the ability to maintain high standards in a fast-paced live venue. Fixed-term contract for the festive period, 20 hours per week, based in Cardiff.