Seasonal Hospitality Assistant

Theatre Royal Plymouth; Devon and Torbay; On-site; GBP 12,000 - 15,000; Part time

Job summary

Theatre Royal Plymouth is seeking Seasonal Hospitality Assistants to join the Catering, Events & Retail team during a busy festive period. You’ll help across retail outlets, serving refreshments, barista drinks, food, merchandise and confectionery while delivering outstanding customer service.

You’ll need a positive, friendly attitude, excellent communication and the ability to stay calm in a fast-paced environment.

Qualifications

• Positive, friendly and customer-focused approach.
• Excellent communication and interpersonal skills.
• Ability to work confidently in a busy, fast-paced environment.
• Strong teamwork and willingness to support colleagues.
• Reliable, punctual and flexible with working hours.
• Ability to remain calm and professional while delivering excellent customer service.
• Confidence handling transactions and using tills/POS (desirable).
• Previous experience in hospitality, retail, catering or customer service (desirable).
• Interest in theatre, live events or the arts (desirable).
• Commitment to creating an inclusive and welcoming environment.
• No formal qualifications required; full training provided.
• Food Hygiene Certificate advantageous but not essential.

Responsibilities

• Provide outstanding customer service across retail outlets.
• Serve refreshments, barista drinks, food, merchandise and confectionery.
• Deliver a welcoming experience for audiences in busy periods.

Skills

Customer-focused

Communication skills

Interpersonal skills

Teamwork

Reliability

Punctuality

Flexibility

Tills/POS handling

Education

Food Hygiene Certificate (advantageous)

Job description

With a busy and exciting programme of festive performances ahead, Theatre Royal Plymouth (TRP) is looking for enthusiastic and customer-focused Seasonal Hospitality Assistants to join our Catering, Events & Retail team during one of our most vibrant periods of the year.

As a Seasonal Hospitality Assistant, you will play a key role in creating a welcoming and enjoyable experience for our audiences. Working across our retail outlets, you will provide outstanding customer service while serving refreshments, barista-style drinks, food, merchandise and confectionery.

• A positive, friendly and customer-focused approach.
• Excellent communication and interpersonal skills.
• The ability to work confidently in a busy, fast-paced environment.
• Strong teamwork skills and a willingness to support colleagues.
• Reliability, punctuality and a flexible approach to working hours.
• The ability to remain calm and professional while delivering excellent customer service.
• Confidence handling transactions and using tills or point-of-sale systems (desirable).
• Previous experience in hospitality, retail, catering, customer service or a similar customer-facing role (desirable but not essential).
• An interest in theatre, live events or the arts (desirable).
• A commitment to creating an inclusive and welcoming environment for all customers.
• No formal qualifications are required. Full training will be provided. A Food Hygiene Certificate would be advantageous but is not essential.