Live Event Guest Experience Host

LW Theatres Group Limited; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

The London Palladium in London is seeking a Guest Experience Host to join The LW Theatres Group Limited for the Cinderella pantomime. You will greet guests, promote refreshments, and help ensure a safe, enjoyable visit during a busy season.

This 30-hour contract runs across six days, with performances from 5 December 2026 to 10 January 2027. Mandatory training is 1–4 December. Rate is £14.79 per hour with a minimum 3.75 hour call.

Qualifications

• Experience in fast-paced customer-focused environments.
• Positive and adaptable problem solvers who respond calmly to guest needs.
• Reliable and conscientious team players who take pride in their work.

Responsibilities

• Welcoming guests to the building and sharing enthusiasm for live entertainment.
• Active sale of refreshments across bars, kiosks and roaming points while prioritising guest experience.
• Support audience members by listening, understanding and resolving queries with care and professionalism.
• Maintain audience safety by staying alert and proactive in a secure environment.

Skills

Customer service

Fast-paced environment

Problem solving

Team player

Job description

The London Palladium in London is seeking a Guest Experience Host to join The LW Theatres Group Limited for the Cinderella pantomime. You will greet guests, promote refreshments, and help ensure a safe, enjoyable visit during a busy season.

This 30-hour contract runs across six days, with performances from 5 December 2026 to 10 January 2027. Mandatory training is 1–4 December. Rate is £14.79 per hour with a minimum 3.75 hour call.