The Marcus, tapestry Collection by Hilton - Reception Manager

ANDRAS HOUSE LIMITED; Portrush; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality group as a Reception Manager, where you will create memorable experiences for guests while managing a dynamic front office team. This role involves overseeing guest registration, concierge services, and ensuring compliance with health and safety regulations. You'll play a crucial role in fostering a welcoming atmosphere, mentoring staff, and driving operational excellence. With a strong commitment to employee development and a focus on guest satisfaction, this position offers the chance to thrive in a rapidly expanding hotel group in Northern Ireland. If you are passionate about hospitality and ready to lead a team, this is the opportunity for you.

Benefits

Training and Development Opportunities

Health Club and Spa Access

Employee Discounts

Career Growth Opportunities

Qualifications

• Minimum one-year supervisory experience in a hotel front office.
• Strong IT skills and proven leadership experience required.

Responsibilities

• Manage front office operations and staff performance.
• Ensure exceptional guest experiences and handle complaints.
• Monitor financial functions and prepare reports.

Skills

Front Office Management

Team Leadership

Customer Service

Financial Management

IT Competency

Education

Hospitality/Tourism Degree or Diploma

Tools

Property Management System (PMS)

Job description

The Marcus, Tapestry Collection by Hilton - Reception Manager

Apply now Andras Hotels - The Marcus, Tapestry Collection by Hilton Portrush

About Andras Hotels

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine, and Portrush, two apartment complexes, a Café Bar, and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Reception Manager, you’ll deliver this through managing all aspects of the front office (guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home.

Your day to day

People

1. Manage day-to-day staffing needs, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to improve team member performance.
2. Educate and train team members in compliance with local laws and health & safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties safely.
3. Ensure your team are properly trained on systems, security, service, and quality standards.
4. Recommend, initiate, and manage any HR actions where needed.

Financial

1. Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives, and inventory management.
2. Monitor all financial functions in the Front Office Department and prepare daily financial reports.
3. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
4. Promote hotel F&B offerings from reception.

Guest Experience

1. Ensure your front office team delivers great service, professional attention, and personal recognition.
2. Ensure guests are greeted upon arrival and make time to engage with guests.
3. Pro-actively seek guest feedback. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
4. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Responsible Business

1. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
2. Train team members on PMS procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
3. Serve as Manager on duty, supporting junior team in all departments.

Accountability

1. Manage team of housekeepers and supervisors.
2. Hours of work will include mornings, evenings, and weekends.
3. Act as Duty Manager when required.

What you will need

Required criteria

• Minimum one-year front office supervisory/management experience within a hotel environment.
• A clear understanding of speaking and understanding English.
• Proven experience of leading and managing others.
• Strong IT competency.

Desired criteria

• Two years’ experience as a Reception Manager.
• Experience in a branded hotel.
• Hospitality/Tourism degree or diploma.
• Experience of a hotel pre-opening.

About the role

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels, we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre, and Best Serviced Apartments for Cordia Serviced Apartments.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members, and we are an equal opportunities employer.