The Marcus, tapestry Collection by Hilton - Housekeeping Manager

ANDRAS HOUSE LIMITED; Portrush; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hotel group in Northern Ireland as a Housekeeping Manager, where you will play a vital role in ensuring exceptional cleanliness and guest satisfaction. In this hands-on position, you will lead a dedicated team, manage daily operations, and uphold the highest standards of service. This dynamic role offers the opportunity to develop your leadership skills while contributing to a thriving hospitality environment. With a commitment to employee growth and a supportive culture, this is your chance to make a significant impact in a rapidly expanding company. Embrace the challenge and help create memorable experiences for guests in a renowned hotel setting.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Employee Appreciation Events

Increased Annual Leave with Service

Employee of the Month Award

Training and Development Programs

Free Meals During Shifts

Wellbeing Scheme

Competitive Salary

Qualifications

• 1+ years in a supervisory role in housekeeping is essential.
• Proven ability to lead and manage a team effectively.

Responsibilities

• Oversee housekeeping and laundry operations to maintain high standards.
• Manage staffing, training, and performance goals for the team.

Skills

Housekeeping Management

Team Leadership

Budget Management

Staff Training

Guest Satisfaction

Education

Experience in a supervisory/management position

Understanding of English

Job description

The Marcus, Tapestry Collection by Hilton - Housekeeping Manager

About Andras Hotels

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

As Housekeeping Manager, you will oversee all aspects of housekeeping and laundry department, ensuring high standards are maintained. This is a hands-on role providing support and assistance to your team while leading by example, setting high standards to ensure the service is operated safely, hygienically and to contractual specifications.

What we offer

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme

About the role

Your day to day

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Recommend, initiate and manage any HR actions where needed.

Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair and advise team members of areas of improvement.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Collaborate closely with the front desk and maintenance teams to ensure a seamless guest experience.
• Comply with special needs and requests of the guests, VIPs and repeat visitors.

Responsible Business

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
• Maintain a safe working environment for all team members by identifying potential hazards and conducting risk assessments.
• Ensure all team members adhere to safety protocols and are properly trained in emergency procedures.

Accountability

• Manage team of housekeepers.
• Hours of work will include mornings, evenings and weekends.
• Maintain procedures for security of lost and found items.
• Act as Duty Manager when required.

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What you will need

Required criteria

• One year experience in a supervisory / management position in housekeeping.
• Proven experience of leading and managing others.
• A clear understanding of speaking and understanding English.

Desired criteria

• Two years’ experience as a Housekeeping Manager.
• Experience in a branded hotel.
• Experience of a hotel pre-opening.

Andras Hotels

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We're the city's largest hotel group approaching 1000 bedrooms in the city. Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City. Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company. Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Our benefits

• Health insurance
• Vacation, Paid time off
• Retirement plan and/or pension
• Office perks
• Employee development programs
• Gym membership or wellness programs
• Cycle to work
• Referral bonus
• Competitive salary
• Preferential room rates
• Family and friends rates
• Long service recognition
• Free meals during shifts
• Free parking or Discounted parking
• Wellbeing Scheme
• Work With Charities
• Social Opportunities
• Employee of the Month
• Employee Recognition Scheme