The Marcus, Tapestry Collection by Hilton - Receptionist

TN United Kingdom; Portrush; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join an established industry player as a receptionist in a vibrant hotel environment! This role focuses on creating memorable guest experiences, managing bookings, and ensuring a smooth stay for all guests. You'll be recognized for your customer service expertise and have the chance to grow within a company that values training and development. With a range of perks including discounted hotel rates and health care benefits, this is an exciting opportunity to be part of a dedicated team committed to hospitality excellence.

Benefits

Discounted hotel rates worldwide

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity and Paternity Pay

Cycle to work scheme

Employee appreciation events

Employee of the Month Award

Increased annual leave with service

Health and Wellbeing support

Andras Academy training programs

Qualifications

• One year experience in a hotel reception role.
• Experience in customer-facing roles.

Responsibilities

• Provide a warm welcome to guests and manage bookings.
• Handle cash and credit transactions efficiently.
• Assist guests with bill issues and local information.

Skills

Customer service experience

Effective communication

Problem-solving skills

Literacy

Tech-savviness

Job description

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The Marcus, Tapestry Collection by Hilton - Receptionist, Portrush

Client:

Location: Portrush, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

ef216bb8ee51

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The role involves creating memorable guest experiences as a receptionist, handling transactions, providing local insights, and ensuring a friction-free stay. You will be responsible for welcoming guests, managing bookings, handling transactions, and addressing guest needs and concerns, all while maintaining safety and professionalism.

Rate of pay

Up to £12.80 depending on age

Hours:

16

What we offer

• Discounted hotel rates worldwide for employees and their families and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity and Paternity Pay
• Cycle to work scheme
• Recruit a friend scheme
• Employee appreciation and social events
• Employee of the Month Award
• £20 for completing FLOW training
• Increased annual leave with service
• Discount at Bodyscape for employees and their families/friends
• Cyrospa discount at Bodyscape
• Health and Wellbeing support
• Andras Academy training and development programs
• Opportunity to work with globally renowned hotel brands

About The Role

Your day-to-day

• Provide a warm welcome to guests
• Recognize Hilton Honors members and returning guests
• Manage bookings, upsell, and inform guests about enhancements
• Handle cash and credit transactions
• Check guests in and out efficiently, manage IDs and room keys
• Record guest preferences and handle messages, requests, and concerns
• Assist guests with bill issues and local information, escalate to management when needed
• Follow safety procedures, report incidents, and wear protective gear as required
• Maintain a professional appearance and act as a brand ambassador
• Stay informed about daily events and activities
• Assist colleagues with ad-hoc duties

How do I deliver this?

We live our Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, which guide our success and service excellence.

Skills Needed

Customer service experience, effective communication, problem-solving skills, literacy, and tech-savviness.

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, established in 1981, with a diverse portfolio including hotels, offices, and leisure developments.

Company Culture

We are committed to training, development, and equal opportunities, with a strong focus on hospitality excellence and employee growth through the Andras Academy.

Desired Criteria

• One year experience in a hotel reception role

Required Criteria

• Experience in customer-facing roles
• Good communication skills
• Problem-solving ability
• Literacy and basic computer skills