The Level Receptionist

TN United Kingdom; London; On-site; GBP 28,000; Full time

Job summary

An established industry player in hospitality is seeking a Receptionist to provide exceptional service at a luxury hotel. You'll be the welcoming face for guests, ensuring their experience is seamless from check-in to check-out. This role offers the chance to work in a vibrant environment, where you can contribute to creating memorable moments for guests. With opportunities for personal development and career growth, this position is perfect for someone who thrives in a dynamic team setting and has a passion for delivering high-quality service. Join us to be part of a global family that values warmth and excellence.

Benefits

Hotel discounts

Health cashback plan

Meals on duty

Pension scheme

Loyalty rewards

Referral bonuses

Personal development programs

Recognition programs

High street discounts

Payday parties

Qualifications

• Confident communicator with a passion for luxury service.
• Strong operational knowledge of hotel front desk processes.

Responsibilities

• Deliver personalized 5-star service to every guest.
• Manage check-in and check-out efficiently using hotel systems.

Skills

Customer Service

Communication Skills

Attention to Detail

Teamwork

Education

High School Diploma or equivalent

Tools

Opera

PDQ Systems

Job description

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Discover a boundless path at Meliá, where
opportunities for growth and development are endless. Immerse yourself in a
journey that will take you to work in various countries and to be part of our
extensive global family.

Meliá White House is a modern and elegantly
newly refurbished hotel exceptionally located next to Regent’s Park, within a
short walk from the world-renowned shopping streets of Oxford Circus &
Regents Street. Warren Street, Great Portland Street and Regent’s Park
underground stations are all within a 5-minute walk.

Hotel discounts | Health cashback plan |
Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And
much more!

Join our
team as a Receptionist and be the welcoming face of The Level –
our exclusive luxury experience. You’ll ensure every guest enjoys 5-star
service, from arrival to departure.

Salary at £27,583.40 plus Service charge

Mission: To provide
a warm, professional, and personalized welcome to every guest, ensuring their
journey from check-in to check-out is seamless, memorable, and reflective of a
five-star experience.

Responsibilities will include, but are not limited to:

1. Deliver
   a personalized 5-star experience to every guest, ensuring unmatched attention
   to detail from arrival to departure.
2. Deliver
   a warm, personalized welcome and create memorable guest experiences.
3. Manage
   check-in and check-out efficiently using Opera and PDQ systems.
4. Promote
   hotel services and upsell to enhance guest satisfaction and revenue.
5. Handle
   guest queries and feedback with professionalism and care.
6. Maintain
   high grooming standards and represent the brand with elegance.
7. Support
   loyalty programs and encourage guest engagement with Melia Rewards.
8. Ensure
   data privacy, safety, and compliance with all hotel protocols.
9. Be
   flexible and proactive, contributing to a seamless team operation.

What We’re
Looking For:

1. A
   confident, polished communicator with a passion for luxury service.
2. Strong
   operational knowledge of Opera, PDQ terminals, and front desk processes.
3. A team
   player who thrives in a dynamic, high-end hospitality environment.
4. Attention
   to detail, initiative, and a warm, welcoming attitude.

Be the face
of our five-star experience. Join us in creating moments of magic from the very
first hello!

Because belonging to the great Meliá family
is being VIP.

Holidays: 28 days’ holiday including 8 public holidays.

Refer a
friend bonus: £500 (subject to
successfully completed 6 months’ probation).

Discounted
dental and health cover with HSF.

Great
discounts with Melia Hotels Worldwide: (Friends & families discounts).

Personal
Development: programs designed to
support your career right from the start, with unlimited access to online
learning platform.

Awards
and Recognition Programs: Join a culture of recognition and reward, with
loyalty bonuses and referral incentives.

Career
growth: fantastic opportunity to
progress and access to a network of over 350 hotels across the world (subject
to local right to work rules).

High
street discounts: with Perks at Work.

Meals on
duty, Payday Parties and Laundry.

Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important
qualities that make working at Meliá an opportunity for constant growth and a
passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make
working at Meliá an unforgettable experience, full of emotional moments and
always with the feeling that you belong to a big family where we have people
like you,VIPPeople.

At Meliá Hotels International, we are committed toequal
opportunities between women and menin the workplace, with the
commitment of management and the principles contained in Human Resources
policies. We also prioritize disseminating throughout the entire staff a
corporate culture committed to effective equality, and raising awareness about
the need to act jointly and globally.

We promote our commitment toequality and
diversity, avoiding any kind of discrimination, especially related to
reasons of disability, race, religion, gender, or age. We believe thatdiversity
and inclusion among our employees are essential for our success as a global
company.

Additionally, we support the sustainable growth of our
industry througha socially responsible team. In this sense, our
motto is "Towards a sustainable future, from a responsible present".
Thanks to all our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes,
we invite you to consult our recommendations on the "Protect Your Application" page.

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