Test Center Operations Coordinator

Pearson; Andover; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

Pearson VUE in Andover is seeking a part-time Test Centre Administrator to join our team. You will deliver testing services, maintain a secure and compliant centre, and provide excellent customer service to candidates and clients throughout each shift.

The role requires flexibility for varied hours, the ability to work independently, and a commitment to upholding Pearson VUE's security standards and procedures in a busy testing environment.

Qualifications

• Experience in a customer-focused environment.
• Strong face-to-face communication skills.
• Proficient with Windows-based applications (Excel, Word, Internet Explorer).
• Ability to work independently and use initiative within guidelines.
• Ability to handle conflict and work under pressure.

Responsibilities

• Provide a high level of customer service at all times.
• Ensure candidates’ needs are met with understanding and respect.
• Understand testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.
• Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.
• Maintain professional relationships with colleagues and candidates.
• Ensure the integrity and security of tests are maintained and that they are supervised to the required standard.
• Comply with all incident reporting and escalation procedures.
• Maintain own competencies in all of the systems and procedures – requesting training as necessary.
• Comply with business needs on a day-to-day basis.
• Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements / testing, as they occur.
• Assist and support business initiatives to maximise centre profitability.
• Perform daily test centre opening and closing procedures.
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions.

Skills

Customer focus

Face-to-face communication

Independent working

Conflict management

Tools

Excel

Word

Internet Explorer

Web Mail

Job description

Pearson VUE in Andover is seeking a part-time Test Centre Administrator to join our team. You will deliver testing services, maintain a secure and compliant centre, and provide excellent customer service to candidates and clients throughout each shift.

The role requires flexibility for varied hours, the ability to work independently, and a commitment to upholding Pearson VUE's security standards and procedures in a busy testing environment.