Bournemouth Test Centre Operations Specialist (Part-Time)

Pearson

Bournemouth

On-site

GBP 18,000 - 21,000

Part time

14 days+

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Job summary

Pearson VUE is seeking a part-time Test Centre Administrator to join our Bournemouth team. The role covers delivering tests, handling candidate queries, and maintaining security and quality standards in a busy centre.

Based in Bournemouth, you will support daily test centre operations, manage sign-ins, prepare candidates, and liaise with technical support as needed. Flexible hours and a focus on accuracy are essential.

Qualifications

Experience in a customer focused environment.
Good face-to-face communication skills.
Competent in Windows based applications; including Web Mail, Excel, Word and Internet Explorer.
Ability to work independently and use initiative within organisational guidelines to meet objectives.
Ability to deal with conflict and work under pressure.
Desirable: Experience in a testing environment.

Responsibilities

Provide a high level of customer service at all times.
Ensure candidates’ needs are met with understanding and respect.
Understand the testing needs and procedures for every Pearson VUE client and adjust approach accordingly.
Ensure compliance with test centre operation and security protocols.
Maintain professional relationships with colleagues and candidates.
Ensure the integrity and security of tests are maintained and supervised to the required standard.
Comply with incident reporting and escalation procedures.
Maintain competencies in all systems and procedures; request training as necessary.
Assist with daily test centre opening and closing procedures.
Contribute to health and safety compliance and a safe working environment.
Promote and implement Health and Safety, Security, Quality and Business Continuity policies.