Tesco Shift Leader - Days - Cambridge Campkin Rd Express

Retail Human Resources plc; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Cambridge is seeking a Shift Leader to ensure excellent customer service and coordinate store activities. The role offers flexible hours, a supportive environment, and opportunities for personal development. Ideal candidates will have strong leadership skills and a commitment to maintaining a positive store atmosphere. Benefits include competitive pay, personal days, and well-being support.

Benefits

Competitive salary

Flexible working hours

20 days holiday plus personal day

10% staff discount and 15% on payday weekends

Access to free wellbeing services

Life cover five times pay

Pension scheme with matching contributions

Qualifications

• Experience in a retail environment preferred.
• Strong communication skills are essential.
• Ability to lead and motivate a team.

Responsibilities

• Coordinate the store team for customer satisfaction.
• Support colleagues in delivering daily priorities.
• Maintain a tidy and well-presented store.

Skills

Customer service

Team leadership

Communication

Decision making

Flexibility

Job description

Tesco Shift Leader - Days - Cambridge Campkin Rd Express

Location: Cambridge

Employer: Tesco

Job Reference: tesco/TP/18006190/962245/0/614

Availability Window

Days: Sunday 05:30:00 - 16:30:00, Monday 05:30:00 - 16:30:00, Tuesday 12:15:00 - 23:15:00, Wednesday 12:15:00 - 23:15:00, Friday 12:30:00 - 23:15:00

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too.

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

Your responsibilities will include:

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

To be successful in this role, you will need:

• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for you:

• Bags of variety, with flexible hours and shift patterns
• Ongoing learning opportunities, and access to award-winning training
• An inclusive place where everyone's welcome
• Your voice matters, and we'll always welcome and listen to your ideas and opinions
• We put your wellbeing first, and support is always available if you need it
• Our benefits include: holiday starting at 20 days plus a personal day, request flexible working from day one, get 10% off and 15% at pay day weekends, access to free wellbeing services, life cover of five times your pay, and an award-winning pension with matching contributions up to 7.5%

Tesco is committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We are an equal opportunities employer and welcome applications from all candidates. We are committed to providing a fully inclusive and accessible recruitment process.