Tesco Shift Leader - Days - Birmingham Hockley Express

Tesco; Birmingham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead for our Birmingham stores. You will supervise the store team, ensure excellent customer service, and coordinate day-to-day operations across departments. Availability includes evenings and weekends, with shifts scheduled in advance to provide stability.

Role requires strong leadership, commitment to service, and the ability to adapt to changing needs while supporting colleagues and delivering results.

Qualifications

• Experience in a team lead or management role in fast-paced retail.
• Strong customer service mindset with a focus on teamwork.
• Ability to lead by example and motivate colleagues.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate across store areas and handle day-to-day queries.
• Build inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager's absence.

Skills

Team leadership

Retail experience

Customer service

Job description

About the role

### Availability Window
Days From time To time Sun 18:30:00 23:00:00 Thu 18:30:00 23:00:00 Fri 18:30:00 23:00:00 Sat 18:30:00 23:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks' notice of your shifts.

Please note that you need to be 18 or over to apply for this role.

What is in it for you

Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)

Flexible working available from day one

10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family

Free wellbeing services to support your mind, body and life

Life cover worth five times your pay and an awardâ€‐winning pension with matching contributions up to 7.5%

A range of benefits to choose from, including discounts, shares and cycle-to-work schemesÂ

Uniform provided, plus policies to support you through life's key moments

You will be responsible for

Leading the team to deliver a great experience for customers in-store.Â

Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

Building positive, inclusive relationships that help colleagues perform at their best.

Confidently leading the store in the Manager’s absence.

Making balanced, flexible decisions and adapting well to change.

Coaching colleagues, giving feedback and role modelling great service.

Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

You will need

To be over 18 for this role.

Experience working in a team lead or management position in a fast-paced retail environment. Â

Be a strong role model with a passion for delivering great service and ensuring every customer's needs are met.

Build positive, long-lasting relationships to create an inclusive, supportive team environment.

A clear communicator, using a variety of methods to keep the team well informed.

A natural leader who motivates and inspires the team to deliver outstanding results.

About us

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.

We also understand that life varies for each of us, so we're always open to conversations about flexible working.

Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process.