Tenant & Repairs Support Hub Coordinator

Haig Housing Trust; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Holiday allowance

Life insurance

Professional development

Job summary

Haig Housing Trust is seeking a dedicated Support Hub Officer to be the first point of contact for tenants reporting repairs and maintenance issues. You will log requests, raise work orders, monitor progress and keep tenants informed, while coordinating with contractors and internal teams to deliver high-quality repairs.

The role emphasises strong communication, organisational and problem‑solving skills and involves supporting invoice processing and handling tenant enquiries, contributing to a

Responsibilities

• Log repair requests and raise work orders.
• Monitor progress and keep tenants informed throughout the process.
• Coordinate repairs with contractors and internal teams.
• Support invoice processing and correspondence handling.
• Respond to tenant enquiries and complaints with a professional, customer-focused approach.
• Maintain accurate records and ensure compliance with health and safety requirements.

Job description

Haig Housing Trust is seeking a dedicated Support Hub Officer to be the first point of contact for tenants reporting repairs and maintenance issues. You will log requests, raise work orders, monitor progress and keep tenants informed, while coordinating with contractors and internal teams to deliver high-quality repairs.

The role emphasises strong communication, organisational and problem‑solving skills and involves supporting invoice processing and handling tenant enquiries, contributing to a