Support Hub Officer

Haig Housing; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Generous holiday allowance

Life insurance

Ongoing training and professional dev

Job summary

Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing homes for over 1,500 veterans and their families, delivering high-quality repairs and maintenance services through our Help Hub team.

The Support Hub Officer is the first point of contact for tenants reporting repairs, coordinating with contractors and internal teams to ensure efficient service while keeping tenants informed throughout the process.

Qualifications

• Strong communication skills
• Organisational and problem-solving abilities
• Customer-focused service orientation

Responsibilities

• Log repair requests, raise work orders and monitor progress while informing tenants
• Coordinate repairs with contractors and internal teams; maintain records and ensure safety compliance
• Support invoice processing and help resolve customer inquiries and complaints

Job description

HelpussupportVeteransandmakeadifference!

Aboutus:

HaigHousingisalong-establishedcharitybasedinLondonwithapresenceacrosstheUK.Wearethelargestveteranshousingcharity,providinghousesforover1500veteransandtheirfamilies.Weputpeopleatthecentreofeverythingwedo–ourbeneficiariesandstaff.Allouremployeescanexpecttoexperienceaprofessionalandfriendlyworkingenvironmentwherewedeliverforthosewhoneedus.Wewillcelebrateourcentenaryin2028andintendtodevelopourestateforthenext100yearstoprovidefortheveteransofthefuture.

Abouttherole:

SupportHubOfficeristhefirstpointofcontactfortenantsreportingrepairsandmaintenanceissues,providingaprofessional,responsiveandcustomer-focusedservice.Theroleisresponsibleforloggingrepairrequests,raisingworkorders,monitoringprogressandensuringrepairsarecompletedefficientlywhilekeepingtenantsinformedthroughouttheprocess.

Workingcloselywithcontractorsandinternalteams,thepostholderhelpscoordinaterepairs,maintainaccuraterecords,monitorperformanceandensurecompliancewithhealthandsafetyandbuildingsafetyrequirements.TheSupportHubOfficeralsosupportinvoiceprocessing,managecorrespondenceandhelpresolvecustomerenquiriesandcomplaints.

Therolerequiresstrongcommunication,organisationalandproblem-solvingskills,withafocusondeliveringexcellentcustomerservice.TheSupportHubOfficercontributestocontinuousimprovement,workscollaborativelywithcolleaguesandstakeholders,andplaysakeyroleinensuringtenantsreceivehigh-qualityrepairsandmaintenanceservicesinlinewiththeorganisation’svalues.

Whatweoffer:

Inadditiontoacompetitivesalaryweprovideagenerouspackagethatincludesanexcellentcompanypension,optionalprivatemedicalinsurance,goodholidayallowance,lifeinsuranceandongoingtrainingandprofessionaldevelopment.