Tenant Repairs Coordinator

Taff Housing; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Job summary

Taff Housing in Cardiff is seeking a Customer Repair Agent to join our Customer Repairs Team. You will be the first point of contact for repair requests, triaging effectively and allocating works to maintain our homes to the required standard.

You will support surveyors and repairs operatives to deliver an excellent repairs service, aiming for high customer satisfaction. The role requires strong communication, problem-solving, and a commitment to learning and growing within our housing

Qualifications

• Experience in scheduling repairs for domestic properties.
• Experience in customer-facing environments handling difficult situations.
• Experience in property or related service industry.
• Understanding of housing legislation WHQS 2023 & FFHH 2022.
• Good ability to ask questions to diagnose problems clearly.
• Strong written and spoken communication; able to tailor messages.

Responsibilities

• Act as the first point of contact for repair requests and triage them.
• Allocate works to appropriate operatives in line with priority timescales.
• Support surveyors and repairs team to deliver quality repair services.
• Ensure timely and accurate communication with tenants and stakeholders.

Skills

Scheduling repairs

Customer facing

Property/service industry

Legislation knowledge WHQS FFHH

Questioning technique

Verbal and written communication

Negotiation and interpersonal skills

Information sharing

Job description

Taff Housing in Cardiff is seeking a Customer Repair Agent to join our Customer Repairs Team. You will be the first point of contact for repair requests, triaging effectively and allocating works to maintain our homes to the required standard.

You will support surveyors and repairs operatives to deliver an excellent repairs service, aiming for high customer satisfaction. The role requires strong communication, problem-solving, and a commitment to learning and growing within our housing