Tenant Liaison | Home Retrofit & Community Support

Sustainable Building Services; Skelmersdale; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Enhanced pension contributions

Healthcare cash plan

Enhanced maternity pay

Employee assistance programme

CPD support

Job summary

Sustainable Building Services is recruiting a Tenant Liaison Officer to manage the customer/resident journey for homes undergoing decarbonisation works in Skelmersdale. You will consult residents before, during, and after works, identifying vulnerable tenants and ensuring data protection in line with GDPR policies.

Strong communication and organisation are essential for coordinating with clients, subcontractors, and local stakeholders.

Qualifications

• A minimum of 1 year working in a customer facing role within the construction industry.
• A full UK Driving licence.
• GCSEs and above, or equivalent qualification.
• The ability to efficiently organise a fluctuating workload.
• Customer service skills alongside strong and effective communication skills.
• An understanding of H&S regulations and working practices relating to construction sites.

Responsibilities

• Consulting and supporting residents prior to, during and after works to their homes.
• Identifying vulnerable tenants and any additional needs they might need accommodated.
• Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies.
• Managing the customer/resident journey whilst following the client and company engagement procedures.
• Developing effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
• Carry out: choice events, consultation events and individual consultation with residents regarding future work.
• Carrying out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
• Agreeing access arrangements with the resident and book appointments to enable the work to their home.

Skills

Customer service

Communication

Time management

Education

GCSEs or equivalent

Tools

Full UK Driving licence

Job description

Sustainable Building Services is recruiting a Tenant Liaison Officer to manage the customer/resident journey for homes undergoing decarbonisation works in Skelmersdale. You will consult residents before, during, and after works, identifying vulnerable tenants and ensuring data protection in line with GDPR policies.

Strong communication and organisation are essential for coordinating with clients, subcontractors, and local stakeholders.