Resident Experience Specialist

Rendall & Rittner; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

25 days holiday

Private medical insurance

Life assurance

Training & development

Sabbaticals

Pension scheme

Employee discounts

Job summary

Rendall & Rittner in Manchester is seeking a Customer Experience Advisor to join our friendly, fast-paced Head Office team. You’ll be the first point of contact for residents and clients, handling enquiries by phone and email with empathy and efficiency to deliver a first-class experience.

The role offers 12-month FTC, a competitive salary, and benefits such as private medical insurance, pension and development opportunities.

Qualifications

• Excellent communication skills, clear and professional on phone and in writing.
• Calm under pressure with ability to multitask and prioritise.
• Ability to listen, resolve issues empathetically and efficiently.
• Willingness to learn and participate in training sessions.

Responsibilities

• Handle enquiries by phone and email to resolve issues promptly.
• Own customer interactions from start to resolution.
• Collaborate with colleagues to ensure consistency across channels.
• Use feedback to improve the customer experience.

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Job description

Rendall & Rittner in Manchester is seeking a Customer Experience Advisor to join our friendly, fast-paced Head Office team. You’ll be the first point of contact for residents and clients, handling enquiries by phone and email with empathy and efficiency to deliver a first-class experience.

The role offers 12-month FTC, a competitive salary, and benefits such as private medical insurance, pension and development opportunities.