Prevention Tenancy & Support Officer

Somerset Council; Yeovil; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

LGPS pension

Hybrid working arrangements

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset Council is seeking a Prevention, Tenancy and Support Officer to help individuals and families maintain safe, secure housing across Somerset. You will deliver practical support, advice and interventions to prevent homelessness and support sustainable outcomes.

The role involves working with residents, landlords and partners to identify challenges, develop tailored plans, and help residents access suitable accommodation when needed.

Qualifications

• Knowledge of housing issues and homelessness risk factors.
• Experience supporting individuals in vulnerable circumstances.
• Strong communication and interpersonal skills.

Responsibilities

• Provide early intervention and prevention-focused support to at-risk individuals/families.
• Assess housing needs and develop practical solutions for stable outcomes.
• Create tailored support plans to improve independence and wellbeing.
• Coordinate with landlords, support providers and agencies for interventions.
• Manage a diverse caseload with timely, professional support.
• Maintain accurate records and case information.

Skills

Housing knowledge

Homelessness support experience

Communication skills

Collaboration with partners

Record keeping

Judgement and resilience

Proactive, solution-focused

Full UK driving licence

Job description

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Salary: Grade 12 - £28,598 to £32,061 per annum
Contract: Permanent
Hours: 37 hours per week
Closing date: 21.09.26

About the Role

As a Prevention, Tenancy and Support Officer at Somerset Council, you'll play a key role in helping people maintain safe and secure housing. Working with individuals and families who may be facing housing difficulties or are at risk of homelessness, you'll provide practical support, advice and intervention to help prevent crises and improve long-term outcomes.

This is a rewarding and varied role where you'll work collaboratively with residents, landlords and partner organisations to identify challenges, develop solutions and support people to remain in their homes wherever possible. Where this is not achievable, you'll help residents access suitable alternative accommodation and support them through a planned and sustainable transition.

How You'll Make a Difference

• Provide early intervention and prevention-focused support to individuals and families at risk of homelessness.
• Assess housing needs and identify practical solutions that promote stable and sustainable housing outcomes.
• Develop and deliver tailored support plans that help residents achieve greater independence and wellbeing.
• Work closely with landlords, support providers and partner agencies to coordinate effective interventions.
• Manage a diverse caseload, ensuring support is delivered in a timely and professional manner.
• Maintain accurate records and case management information.
• Build positive relationships with residents and partner organisations to achieve successful outcomes.
• Help reduce homelessness and contribute to stronger, more resilient communities across Somerset.

What You'll Bring

• Knowledge and understanding of housing issues and the factors that can place people at risk of homelessness.
• Experience of supporting individuals in vulnerable or complex circumstances.
• Strong communication and interpersonal skills, with the ability to build trust and maintain professional relationships.
• Experience of working collaboratively with a range of partners and stakeholders.
• The ability to manage competing priorities and maintain a high standard of record keeping.
• Sound judgement and resilience when dealing with sensitive or challenging situations.
• A proactive, solution-focused approach with a commitment to achieving positive outcomes for residents.
• A full UK driving licence and access to a vehicle, as the role includes regular travel and home visits across Somerset.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 28 days annual leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

This role can be based at any Somerset Council office location, with hybrid working arrangements available in line with service requirements.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

For an informal chat about the role, you can contact Laura Harvey, Service Manager by emailing [e-mail].

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.