Tenancy Sustainment Officer

recoveryfocus; Bradford; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Pension scheme with employer matching

Life assurance

Annual leave up to 32 days

Birthday leave

Professional fee reimbursement

Employee assistance programme

Cycle to Work

Job summary

Waythrough is recruiting a Tenancy Sustainment Officer to provide comprehensive housing-related support to people with complex needs, helping them sustain tenancies and pursue independent living. You will work with the Housing team and Local Authority, attending meetings to ensure housing and wrap-around support is delivered to those most in need.

The role requires driving, housing knowledge, and strong report writing.

Qualifications

• Experience working within housing or support services.
• Knowledge of the Decent Homes Standard and the Housing Health and Safety Rating System (HHSRS).
• Ability to write clear reports and make recommendations.
• Driving licence and access to a vehicle are essential for this role.

Responsibilities

• Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.
• Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.
• Identify tenants' individual support needs, through consultation and agreement with them, devise and implement suitable support plans to ensure that identified support needs are met.
• To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable tenancy sustainment.

Skills

Report writing

Housing knowledge

Data input

Interpersonal skills

Driving licence

Education

CIH or equivalent Housing Qualification

Tools

Housing management software

Job description

Tenancy Sustainment Officer - Bradford No Second Night Out

Location: Discovery House, 133 Barkerend Road, Bradford, BD3 9AU and within dispersed properties

Working Hours: 37 hours per week, Monday-Friday 9am-5pm

Contract Type: Permanent

Salary: £25,877.80 - £30,868.31 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

To provide comprehensive housing related support to persons with a variety of vulnerabilities and complex needs to enable them to maintain their tenancy and to achieve their aspirations for independent living, alongside pragmatic and intensive housing management functions.

What You'll Do

Work in partnership with the Housing team and Local Authority and attend relevant meetings to ensure we are providing housing and support to the cohort most in need.

Collaboratively work with other Waythrough services to ensure the provision of tailored and wrap around support is provided.

Identify tenants' individual support needs, through consultation and agreement with them (where appropriate with external services), devise and implement suitable support plans to ensure that identified support needs are met.

To find out more about Bradford No Second Night Out, please follow the link - Bradford No Second Night Out

To Succeed in This Role, You'll Need

• CIH or equivalent Housing Qualification
• Good general education with the ability and willingness to work towards a professional qualification in housing or social care
• Ability to write clear reports and make recommendations
• Computer literate, with the ability to input and access data using internal systems
• Experience working within housing or support services
• Knowledge of the Decent Homes Standard and the Housing Health and Safety Rating System (HHSRS)
• Knowledge of the range of housing options available to clients
• Driving licence and access to a vehicle are essential for this role.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-11-15