Housing Support Coordinator

Recovery Focus; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer_contrib

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Cycle to Work scheme

Blue Light Card discounts

Job summary

Waythrough is seeking a Housing Support Coordinator in Darlington to deliver person-centred housing support and help people secure and maintain accommodation. You will manage a caseload, complete needs and risk assessments, and provide duty cover for the drop-in service, including outreach in homes.

The role requires an NVQ Level 3 in Health & Social Care (or equivalent), strong communication and organisation skills, and a valid UK driving licence.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent.
• Proven communication and interpersonal skills.
• Willing to work towards relevant qualification if not held.

Responsibilities

• Provide duty cover for users of the drop-in service.
• Manage a caseload and complete needs and risk assessments.
• Offer outreach support in individuals' homes.
• Work with partnership agencies to ensure continuity of care.
• Promote safeguarding and wellbeing of those supported.
• Maintain accurate records and plans.

Skills

Communication skills

Organisation

Time management

Full UK Driving Licence

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Teams

Job description

Housing Support Coordinator

Location: Unit 9, Houndgate, Darlington, DL1 5RF

Working Hours: 37 hours per week

Contract Type: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse.

This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

To work as part of a team to deliver support packages to help individuals secure and maintain their accommodation offering person-centred support, helping individuals to develop the skills and confidence to live independently The role includes a mix of outreach work, covering duty within our office for individuals assessing our drop in service You will be expected to manage a caseload, completing high quality and comprehensive needs assessments, and risk assessments for individuals we support.

What You’ll Do

• Provide duty cover for individuals accessing our drop in service.
• Manage a caseload , completing needs and risk assessments , developing and reviewing support plans.
• Work as part of a team as well as lone working offering outreach support to individuals in their homes.
• Working with partnership agencies to ensure continuity of care and support.
• Promote safeguarding and the wellbeing of individuals we support.

About You

We are looking for a Support worker with a real passion for supporting people, you will have some transferable skills, ideally from working in a similar environment or sector.

To Succeed in This Role, You’ll Need:

• NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
• Basic IT skills and know how to use Microsoft Teams
• Knowledge of housing options available and relevant legislation.
• An understanding of Safeguarding
• Excellent communication, organisation and time management skills
• You must hold a full UK Driving Licence

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

Closing Date: 2026-11-11

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.