Tenancy Support Worker

North Northamptonshire Council; Kettering; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme with life cover

Hybrid working

Generous leave entitlement (28 days, +

Bank holidays, up to 10 extra days

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Job summary

North Northamptonshire Council is seeking a dedicated Tenancy Support Worker to help prevent homelessness and support residents in its Accommodation Service. The role focuses on safeguarding, assessing needs, and enabling independent living within supported accommodation and temporary housing settings.

You will join a supportive team and work with partner agencies to deliver person-centred services, monitor outcomes, and promote stability for residents with complex needs.

Qualifications

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.
• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.
• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.
• The ability to manage a varied workload and work effectively both independently and as part of a team.
• Good organisational and record-keeping skills.
• A commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Delivering one-to-one support sessions tailored to individual needs.
• Developing, reviewing and updating support plans and risk assessments.
• Undertaking welfare visits and property inspections.
• Supporting residents to access benefits, healthcare and specialist support services.
• Promoting independent living skills, wellbeing and tenancy sustainment.
• Working closely with partner agencies and attending multi-agency meetings.
• Supporting residents to overcome barriers and progress towards independent living.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate case records and monitoring outcomes.

Skills

Empathetic

Resilient

Communication

Vulnerable people experience

Time management

Job description

The following content displays a map of the jobs location - Kettering

Tenancy Support Worker - Fixed Term Contract

Job Reference Ref/2064/9606

Number of Positions:

2

Contract Type:

Full Time

Fixed Term until 31 March 2028

Salary Range:

Working Hours:

37

Location:

Kettering

Closing Date:

15/11/2026

Job Category:

Housing

Organisation:

North Northamptonshire Council

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

Are you passionate about making a positive difference to people's lives? Do you want to work in a role where every day brings new challenges, opportunities and rewards?

We are looking for a committed and compassionate Tenancy Support Worker to join our Accommodation Service within Housing Solutions at North Northamptonshire Council on a fixed term contract until March 2028.

The Accommodation Service plays a vital role in preventing and relieving homelessness across North Northamptonshire. We provide a range of accommodation and support services, including temporary accommodation, supported accommodation projects, rough sleeping services and tenancy sustainment support.

You will be joining a supportive and experienced team managed by the Accommodation Services Manager, alongside a Team Leader, three Senior Officers and a team of dedicated Tenancy Support Workers. Together, we work to help some of the most vulnerable members of our communities achieve stability, independence and positive outcomes.

This is a fantastic opportunity to build a rewarding career in housing, homelessness and support services while making a genuine impact on people's lives.

What will you be doing?

No two days are the same in this varied and rewarding role. You will provide practical, person-centred support to individuals with a history of rough sleeping and complex needs who are living within the Council's supported accommodation and temporary accommodation services.

Key responsibilities will include:

• Delivering one-to-one support sessions tailored to individual needs.
• Developing, reviewing and updating support plans and risk assessments.
• Undertaking welfare visits and property inspections.
• Supporting residents to access benefits, healthcare and specialist support services.
• Promoting independent living skills, wellbeing and tenancy sustainment.
• Working closely with partner agencies and attending multi-agency meetings.
• Supporting residents to overcome barriers and progress towards independent living.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate case records and monitoring outcomes.

This is a role where you will build strong relationships, advocate for residents and help individuals take meaningful steps towards a more positive future.

About you

We are looking for someone who is empathetic, resilient and passionate about supporting people to achieve their goals.

You will have:

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.
• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.
• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.
• The ability to manage a varied workload and work effectively both independently and as part of a team.
• Good organisational and record-keeping skills.
• A commitment to safeguarding, equality, diversity and inclusion.
• A proactive, solution-focused approach and a genuine desire to help people improve their circumstances.

In return, you will gain valuable experience in homelessness prevention, housing support, tenancy sustainment, safeguarding and multi-agency working. We actively support learning and development through training opportunities, professional development and exposure to a broad range of housing services, providing excellent opportunities to progress into specialist, senior or management roles within the service.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)