Housing Officer

Ipswich Borough Council; Ipswich; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Generous holiday and sick pay

Subsidised parking

Public transport discounts

Gym membership

Cycle to work

Flexible working

Hybrid working

Employee Assistance Programme

Job summary

Ipswich Borough Council is recruiting a Housing Officer in the Tenancy Management Team. The role supports tenants to sustain tenancies, ensuring compliance and health and safety across estate management.

The post involves travel to customers and agile working with a duty rota, visiting homes and coordinating with partner agencies. Ideal candidates will have A-levels (or equivalent), preferably CIH qualifications, and a valid driving licence.

Qualifications

• Educated to A level or equivalent, with a CIH qualification preferred or in progress.
• Valid driving licence is required to visit customers.
• Excellent communication and organisational skills are essential.
• Experience in customer-focused tenancy or housing roles is advantageous.

Responsibilities

• Support tenants to sustain their tenancy and ensure compliance with regulations.
• Adopt a multi-agency approach to aid tenancy management and property visits.
• Achieve targets for property visits, tenancy and estate management, including health and safety.
• Provide flexible support within the agile-working team and visit customers in homes.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Computer systems

Education

A-level or equivalent

CIH Professional Qualification (ideal/working towards)

Driving licence

Job description

Tenancy Services are currently seeking to recruit a Housing officer on a permanent basis within the Tenancy Management Team.

This is an ideal opportunity for you to further develop your skills in a high paced tenancy management environment. The role involves supporting colleagues in assisting tenants to successfully sustain their tenancy alongside actioning compliance regulations and taking a multi-agency approach to facilitate this.

If you have experience in working in a customer focussed environment and are looking for your next career move this could be your next step.

This is a varied and busy role requiring you to support the achievement of stretching targets around property visits, tenancy and estate management including health and safety regulations as well as empty property turnaround.

In order to ensure you make the most of this experience we will provide you with on-going support within the team as well as on-going training.

Hours of work are 37 per week, Monday to Friday.

Day to day

The Housing Officer team are based in Grafton House, but Ipswich Borough Council operates an agile working policy and a large proportion of the work will be out visiting your customers. We operate a Duty Rota where Housing Officers are available to answer queries.

Being educated to A level or equivalent and ideally holding or working towards a CIH Professional Qualification, you will also need a valid driving licence and be able to climb stairs, in order to visit customers in their homes. Previous experience in this role or a similar role would be advantageous.

You will need to demonstrate good communication skills, as well as showing excellent organisational skills to be able to prioritise and plan your own workload using a variety of computer systems.

You will also need to stay professional whilst being calm and positive when faced with challenging situations and be able to build strong and effective relationships with a wide range of customers and Partner Agencies.

As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.