Tenancy Services officer

Daniel Owen Ltd.; Greater London; Hybrid; GBP 75,079,000 - 85,962,000; Full time

Job summary

Daniel Owen Ltd. is seeking a Tenancy Services officer in London to help deliver responsive tenancy services, manage a range of housing projects, and guide residents through complex cases.

In this hybrid role, you will join a close-knit team, work with the Neighbourhood Response and Customer Service teams, and attend offices and residents' homes as required. Regular home working is supported.

Responsibilities

• Deliver responsive tenancy services to customers across diverse housing projects.
• Assist with sign up and needs assessment of customers and handover of Regeneration properties.
• Support vulnerable customers and help resolve complaints; coordinate with Neighbourhood Response and Customer Service teams.

Job description

Tenancy Services officer

This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable.

Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team.

We can support regular home working, with attendance at offices and residents' homes as and when required.

You will report into the Assistant Head of Housing and be part of an amazing, close-knit team, who all have the customer at the heart of what they do.

£28 Umbrella