Tenancy Services officer

Daniel Owen Ltd; Greater London; Hybrid; GBP 71,635,000 - 78,523,000; Full time

Job summary

Daniel Owen Ltd is seeking a Tenancy Services officer to help deliver responsive services to customers across various housing projects. You will support needs assessments, sign ups, and handovers of Regeneration properties, resolve complaints, and assist customers, including vulnerable tenants.

The role involves coordinating with the Neighbourhood Response and Customer Service teams, delivering estate events, and facilitating and coordinating responses to residents, with regular home working and

Job description

Tenancy Services officer

This is a dynamic role; you'll be helping deliver improved responsive services to our customers, dealing with many different types of projects, seeing them through to conclusion and often helping customers who may be vulnerable.

Today you could be participating in the sign up and needs assessment of customers, at the handover of Regeneration properties, ensuring a complaint is resolved, or working with a whole block to support customers whilst services are restored; tomorrow you could be delivering an estate event or facilitating and co-ordinating responses to customers, by working with the Neighbourhood Response team, Customer Service team.

We can support regular home working, with attendance at offices and residents' homes as and when required.

You will report into the Assistant Head of Housing and be part of an amazing, close-knit team, who all have the customer at the heart of what they do.

£28 Umbrella