Tenancy Rights Specialist & Enforcement Advocate

CIH Scotland; Crawley; On-site; GBP 29,000 - 38,000; Full time

Job summary

Crawley Borough Council, Crawley, is seeking a Tenancy Relations Officer on a 12-month fixed-term contract. You will provide expert tenancy advice, handle enforcement actions and work with tenants, landlords and partner agencies to improve outcomes in the private rented sector.

You will investigate complaints, carry out PACE interviews, and help prevent homelessness through early intervention and tenancy sustainment. Strong legal knowledge and communication are essential.

Qualifications

• Extensive knowledge of landlord and tenant legislation (Protection from Eviction Act 1977; Renters Rights Act 2025).
• Experience in housing/tenancy roles within a customer-focused environment.
• Proven ability to manage disputes, undertake enforcement actions and represent cases in court.
• Experience carrying out PACE interviews and handling confrontational situations.
• Excellent organisational, prioritisation and record-keeping skills.
• Strong written and verbal communication, with ability to explain complex legal matters clearly.

Responsibilities

• Provide expert tenancy rights advice to tenants and landlords.
• Investigate complaints including illegal eviction and harassment; gather evidence and conduct PACE interviews.
• Take enforcement action where required; prepare prosecution reports and represent in court.
• Support Rent Repayment Order applications and deposit compensation claims.
• Work to prevent homelessness through early intervention and tenancy sustainment.
• Liaise with internal teams, police, legal advisors and partner agencies.
• Deliver workshops and information sessions for landlords and tenants.
• Maintain accurate case records and produce reports on trends and outcomes.
• Keep up to date with changes in legislation and best practice.

Skills

Tenancy law knowledge

Dispute resolution

PACE interviews

Communication skills

Organisational skills

Education

Relevant housing qualification

Tools

None

Job description

Crawley Borough Council, Crawley, is seeking a Tenancy Relations Officer on a 12-month fixed-term contract. You will provide expert tenancy advice, handle enforcement actions and work with tenants, landlords and partner agencies to improve outcomes in the private rented sector.

You will investigate complaints, carry out PACE interviews, and help prevent homelessness through early intervention and tenancy sustainment. Strong legal knowledge and communication are essential.