Tenancy Relations Officer

Great Yarmouth; Great Yarmouth; Hybrid; GBP 35,000 - 47,000; Full time

Job summary

Great Yarmouth Borough Council is seeking an experienced housing enforcement professional to lead tenancy protection, support responsible landlords and tackle unlawful practices within the private rented sector.

As Tenancy Relations Officer you will prevent harassment and illegal eviction, investigate offences, gather and present evidence, conduct interviews under caution and prepare legal notices and penalties.

Qualifications

• Strong experience of tenancy protection, housing regulation or a related enforcement field.
• Sound knowledge of landlord and tenant law.
• Investigative and evidence-gathering skills.
• Confidence in challenging situations.
• Clear written and verbal communication.
• Fairness, resilience and sound judgement.
• Relevant housing or legal qualification, or equivalent degree-level education and experience.
• A full current driving licence.

Responsibilities

• Help tenants remain safely in their homes and prevent threatened illegal evictions.
• Investigate harassment, unlawful eviction and other housing offences.
• Gather and present evidence, conduct interviews under caution and prepare legal notices.
• Issue civil penalties and build robust cases for prosecution, court or tribunal.
• Work with the Police, Shelter, Citizens Advice and other partners to secure positive outcomes.

Skills

Evidence gathering

Investigative interviewing

Verbal & written communication

Decision making

Driving licence

Education

Housing or legal qualification

Job description

Protect Tenants. Promote responsible renting. Make a real difference.

Great Yarmouth Borough Council is creating an important new opportunity for an experienced and determined housing or enforcement professional to protect tenants, support responsible landlords and tackle unlawful practices within the private rented sector.

As our new Tenancy Relations Officer you will lead the Council’s work to prevent harassment and illegal eviction as well as investigating and enforcing the Renters Rights Act 2025.You will provide clear, practical advice, intervene early when tenancies are at risk and take firm, proportionate enforcement action when the law is breached.

A role where your work matters

• Help tenants remain safely in their homes and prevent threatened illegal evictions.
• Investigate harassment, unlawful eviction and other housing offences.
• Gather and present evidence, conduct interviews under caution and prepare legal notices.
• Issue civil penalties and build robust cases for prosecution, court or tribunal.
• Work with the Police, Shelter, Citizens Advice and other partners to secure positive outcomes.

Closing Date: 26th October 2026

Interview Date: 5th and 6th November 2026

About You

What you will bring

Strong experience of tenancy protection, housing regulation or a related enforcement field, supported by sound knowledge of landlord and tenant law.

• Investigative and evidence-gathering skills
• Confidence in challenging situations
• Clear written and verbal communication
• Fairness, resilience and sound judgement
• Relevant housing or legal qualification, or equivalent degree-level education and experience
• A full current driving licence

The role offers a 2 year fixed term contract, flexible working and a hybrid working arrangement.

READY TO MAKE A DIFFERENCE?

If you have the knowledge, determination and professional judgement to protect tenants and hold those who break the law to account, we would be delighted to hear from you.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.