Tenancy Relations Officer

Great Yarmouth Borough Council; Great Yarmouth; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid working arrangement

Job summary

Great Yarmouth Borough Council is seeking an experienced Tenancy Relations Officer to protect tenants and support responsible landlords. You will lead enforcement against harassment and illegal eviction, investigate Renters Rights Act 2025 cases, and provide practical tenant advice while taking firm action when laws are breached.

The role offers a 2-year fixed term contract with flexible and hybrid working arrangements, closing date 26 October 2026 and interviews on 5th/6th November 2026.

Qualifications

• Experience in tenancy protection, housing regulation or related enforcement.
• Strong investigative and evidence-gathering skills.
• Clear written and verbal communication.
• Full current driving licence.

Responsibilities

• Prevent harassment and illegal eviction and other housing offences.
• Investigate harassment, unlawful eviction and other housing offences.
• Gather evidence, conduct interviews under caution and prepare legal notices.
• Issue civil penalties and build robust cases for prosecution, court or tribunal.
• Collaborate with Police, Shelter, Citizens Advice and partners for positive outcomes.

Skills

Investigative skills

Evidence gathering

Written and verbal communication

Driving licence

Education

Housing or legal qualification

Job description

Tenancy Relations Officer

Protect Tenants. Promote responsible renting. Make a real difference.

Great Yarmouth Borough Council is creating an important new opportunity for an experienced and determined housing or enforcement professional to protect tenants, support responsible landlords and tackle unlawful practices within the private rented sector.

As our new Tenancy Relations Officer you will lead the Council’s work to prevent harassment and illegal eviction as well as investigating and enforcing the Renters Rights Act 2025. You will provide clear, practical advice, intervene early when tenancies are at risk and take firm, proportionate enforcement action when the law is breached.

A role where your work matters

• Help tenants remain safely in their homes and prevent threatened illegal evictions.
• Investigate harassment, unlawful eviction and other housing offences.
• Gather and present evidence, conduct interviews under caution and prepare legal notices.
• Issue civil penalties and build robust cases for prosecution, court or tribunal.
• Work with the Police, Shelter, Citizens Advice and other partners to secure positive outcomes.

About You

What you will bring

Strong experience of tenancy protection, housing regulation or a related enforcement field, supported by sound knowledge of landlord and tenant law.

• Investigative and evidence-gathering skills
• Confidence in challenging situations
• Clear written and verbal communication
• Fairness, resilience and sound judgement
• Relevant housing or legal qualification, or equivalent degree-level education and experience
• A full current driving licence

The role offers a 2 year fixed term contract, flexible working and a hybrid working arrangement.

Closing Date: 26th October 2026

Interview Date: 5th and 6th November 2026

If you would like an informal discussion or require any further information please contact Gemma Tilley Environmental Health Manager 01493 846538 [e-mail], Paul Swanborough Private Sector Housing Manager [e-mail] 01493 846772

READY TO MAKE A DIFFERENCE?

If you have the knowledge, determination and professional judgement to protect tenants and hold those who break the law to account, we would be delighted to hear from you.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.