Tenancy Progressor

Kinleigh Limited.; Wimbledon; Remote; GBP 22,000 - 30,000; Full time

Job summary

KFH in Wimbledon is seeking a Tenancy Progressor to join the Tenancy Progression team, handling administrative and compliance tasks. You will liaise with branches, landlords, tenants and contractors to ensure all tenancy documents and records are accurate and maintained, delivering excellent service.

The role requires strong communication skills, attention to detail, and IT literacy with CRM experience; prior lettings exposure is preferred. This is a full-time position based in Wimbledon.

Qualifications

• Experience in a fast-paced office environment with a customer-focused approach.
• Experience in residential lettings is preferred.
• Excellent communication skills, particularly over the phone.
• Strong attention to detail and ability to manage routine processes efficiently.
• IT literacy and familiarity with CRM systems.

Responsibilities

• Support the tenancy progression team in delivering high standards of customer service through efficient, timely completion of administrative and compliance tasks.
• Liaise with branches, landlords, tenants and contractors to ensure tenancy documents, queries and records are accurate and maintained.
• Maintain tenancy agreements and related documentation to meet service standards and deadlines.
• Contribute to a seamless tenancy progression process while upholding high service quality.

Skills

Customer service

Residential lettings

Phone communication

Attention to detail

Team player

Tools

CRM systems

Job description

At KFH we are looking for a Tenancy Progressor to join our Tenancy Progression team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What’s the role?

As a Tenancy Progressor, you will support the tenancy progression team in delivering high standards of customer service through the efficient, consistent and timely completion of administrative and compliance responsibilities. You will liaise with branches, landlords, tenants, and contractors to ensure all tenancy agreements and documentation, queries and records are met and maintained.

What can you bring to the role?

• Experience working in a fast-paced office environment in a customer-focused business.
• Experience in residential lettings is preferred.
• Excellent communication skills, particularly over the phone.
• Strong attention to detail and ability to manage routine processes efficiently.
• IT literacy and ideally experience using CRM systems.
• A proactive, self-motivated attitude and a team player mindset.

Your skills and experience will help ensure we deliver a seamless tenancy progression process and uphold our high service standards.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.