Tenancy Progression Specialist – Lettings

deverellsmith; Reading; On-site; GBP 23,000 - 30,000; Full time

Job summary

Deverell Smith is seeking a Tenancy Progression Administrator in Reading to join the Tenancy Operations team. The role focuses on efficiently moving applications from acceptance to move-in, reducing void periods and maintaining high occupancy with a customer-focused approach.

The successful candidate will support pre-tenancy checks, Right to Rent, inventories, and communication with tenants and providers, contributing to accurate tenancy records and KPI-driven performance.

Qualifications

• Previous administration experience.
• Experience in residential lettings, estate agency or property administration would be advantageous.
• Excellent customer service skills.
• Strong written and verbal communication abilities.
• Exceptional organisation and attention to detail.

Responsibilities

• Support the Tenancy Progression team in progressing applications to move-in.
• Manage tenancy files from application to completion, ensuring actions are completed.
• Carry out pre-tenancy checks and obtain necessary information.
• Conduct Right to Rent checks and calls in line with requirements.
• Submit and process tenant applications accurately and efficiently.
• Monitor live applications and chase outstanding information.
• Collaborate with third-party agents and external providers as needed.
• Ensure applications progress within agreed timescales and KPIs.

Skills

Administrative experience

Customer service

Organisation

Communication skills

CRM systems

Microsoft Office

Data entry

Attention to detail

Tools

CRM systems

Database management

Microsoft Office

Job description

Deverell Smith is seeking a Tenancy Progression Administrator in Reading to join the Tenancy Operations team. The role focuses on efficiently moving applications from acceptance to move-in, reducing void periods and maintaining high occupancy with a customer-focused approach.

The successful candidate will support pre-tenancy checks, Right to Rent, inventories, and communication with tenants and providers, contributing to accurate tenancy records and KPI-driven performance.