Housing Officer

Places for People Living Plus; Inverness; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme 2%

36 days holiday (pro rata)

Healthcare cashback plan

Wellbeing support and EAP

Place Rewards discounts

Training and progression

Recognition programmes

Inclusion and wellbeing focus

Gym membership

Life Assurance

Job summary

Places for People is seeking a part-time Housing Officer to deliver a customer-focused housing management service across a regional patch. You will take ownership of tenancy and neighbourhood issues, inspect communal areas and manage anti-social behaviour, tenancy breaches and safeguarding concerns.

You will also oversee service charge budgets, work with internal teams and external partners, and help ensure communities remain safe and well maintained.

Qualifications

• Experience working in housing management across different rented tenures, with understanding tenancy law.
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches or safeguarding.
• Existing local connections with external partners or ability to develop strong relationships with partner organisations.
• CIH Housing Certificate would be an advantage and/or the desire to work towards the qualification.
• A valid full driving licence and access to a vehicle.

Responsibilities

• Deliver a customer-focused housing management service across a regional patch and own tenancy and neighbourhood issues.
• Regularly inspect communal areas and manage anti-social behaviour and tenancy breaches.
• Support customers to sustain their tenancies and help keep communities safe and well maintained.
• Oversee service charge budgets and work with internal teams and external partners.
• Identify and support vulnerable customers through safeguarding procedures.

Skills

Housing management experience

Customer focus

Microsoft Office

Driving licence

Education

CIH Housing Certificate (advantage)

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our customers, our communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Housing Officer, you'll deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our Customers. You'll regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches, support customers to sustain their tenancies and help ensure our communities remain safe and well maintained. You'll also oversee service charge budgets for the schemes you manage, work closely with internal teams and external partners, and identify and support vulnerable Customers through our safeguarding procedures.

This is a part-time role, working 21.75 hours per week over 3 days Monday to Friday.

Essential criteria

To be considered for this role, you'll need:

• Previous experience working within the housing management experience across different rented tenures, with an understanding of tenancy law.
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• You bring existing local connections with external partners or can confidently develop strong relationships with partner organisations.
• A CIH Housing Certificate would be an advantage and/or the desire to work towards the qualification
• A valid full driving licence and access to a vehicle

More about you

You’ll have a strong understanding of the issues that can affect customers and their tenancies, including safeguarding and the needs of vulnerable customers. You’ll be comfortable working independently, taking ownership of your caseload and using your initiative to solve problems and working with a diverse range of people. Knowledge of tenancy and estate management, experience building effective partnerships with other agencies and confidence using Microsoft Word, Excel, PowerPoint, Teams and Outlook will help you succeed in the role.

Ideally you will be located within a 30-minute drive from Inverness

Whatyou’ll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 36 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan foreveryday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training,professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus oninclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financialsecurity for your loved ones, alongside access to will writing services to help you plan for the future with confidence

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities