Tenancy Compliance Advisor

trendnexus sdn bhd; Peterborough; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a dedicated Tenancy Compliance Adviser to enhance landlord-tenant relationships and ensure compliance with tenancy agreements. This role offers the flexibility of remote work while requiring regular visits to tenants in the Peterborough area. You will be instrumental in addressing property conditions and supporting residents facing challenges, making a significant impact on community wellbeing. Join a dynamic team that values proactive engagement and effective communication, ensuring a positive living environment for all residents. If you are passionate about making a difference, this opportunity awaits you.

Qualifications

• Experience in tenancy compliance and property management.
• Strong understanding of data protection principles.

Responsibilities

• Monitor tenant compliance and improve property conditions.
• Manage anti-social behaviour cases and implement intervention strategies.

Skills

Tenant Engagement

Property Monitoring

Anti-Social Behaviour Management

Data Protection Compliance

Relationship Building

Job description

Peterborough / Remote

£32,928 (In probation) rising to £34,661 plus car allowance

Our client has a great opportunity for a full-time Tenancy Compliance Adviser to join their Neighbourhood Management team. The role involves promoting a positive landlord/tenant relationship based on compliance with the tenancy agreement through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.

You will primarily work from home; however, this role involves frequent tenant visits in the Peterborough area. You need to be within travelling distance, hold a full UK driving licence, and have access to a suitably insured vehicle for business use.

Core Responsibilities Include

1. Monitoring tenant compliance with property compacts designed to improve property conditions and developing positive relationships with residents to meet objectives.
2. Understanding and implementing standards for property condition fairly and consistently.
3. Identifying patterns of non-engagement, lack of progress, and disguised compliance when addressing poor property conditions, escalating issues to Neighbourhood Managers as needed.
4. Managing a caseload of anti-social behaviour cases requiring early intervention, including neighbour disputes, parking issues, and concerns related to drug use or odours that affect residents' quality of life. Implementing strategies to address non-compliance and support residents experiencing anti-social behaviour.
5. Maintaining records of resident contact and actions within databases, including anti-social behaviour cases, and providing evidence for legal enforcement when required, in accordance with data protection principles.
6. Managing tenancy processes and procedures to ensure compliance with legal requirements, statutory timescales, and policies, while meeting Key Performance Indicators.
7. Safeguarding children and adults by identifying potential concerns and working with the Neighbourhood Manager to make timely referrals to statutory agencies.

This position requires an Enhanced Disclosure and Barring Service check.

For the full job description, including essential and desirable criteria, please open the link below.

If you believe you have the qualities, experience, and skills for this role, we want to hear from you.