Tenancy Compliance Adviser

TN United Kingdom; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Tenancy Compliance Adviser to enhance landlord-tenant relationships in Peterborough. This full-time role involves promoting compliance with tenancy agreements through proactive engagement and monitoring. The successful candidate will drive improvements in property conditions, manage anti-social behaviour cases, and work closely with residents to foster a supportive community environment. If you have a passion for social housing and the skills to make a difference, this is your chance to join a forward-thinking team committed to positive change.

Qualifications

• Experience in managing tenant relationships and compliance.
• Ability to handle anti-social behaviour cases effectively.

Responsibilities

• Monitor tenant compliance with property agreements.
• Manage anti-social behaviour cases and implement interventions.

Skills

Tenant engagement

Property compliance monitoring

Conflict resolution

Record keeping

Safeguarding practices

Education

Relevant experience in housing or social work

Tools

Data protection databases

Job description

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Tenancy Compliance Adviser, Peterborough

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Client:

Location:

Peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7b7a52a6d0e8

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

We have a really great opportunity for a full time Tenancy Compliance Adviser to join our Neighbourhood Management team with the purpose of promoting a positive landlord/ tenant relationship, based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.

You will primarily be based from home however this role involves frequent tenant visits in the Peterborough area so you will need to be within travelling distance and hold a full UK driving licence and to have access to a suitably insured vehicle for business use.

Core responsibilities include:

• Responsibility for monitoring tenant compliance with ‘property compacts’ designed to improve property conditions; developing positive relationships with residents to ensure that objectives identified within the property compact are met.
• Understanding and implementing CKH’s standards for property condition fairly and consistently.
• Identifying patterns of non-engagement, lack of progress and/or disguised compliance when addressing poor property condition and escalating to Neighbourhood Managers for further action.
• Managing a caseload of anti-social behaviour cases requiring early intervention, namely neighbour disputes, parking issues and concerns for drug use/ smell that affect resident’s quality of life. Implementing early intervention strategies to swiftly address non-compliance with the tenancy agreement and support residents experiencing anti-social behaviour.
• Maintaining contemporaneous records of resident contact and actions within CKH’s databases, including recording cases of anti-social behaviour. To supply evidence when required to support legal enforcement action. Ensuring that records are maintained in accordance with the principles of data protection.
• Proactively managing and ensuring that tenancy processes and procedures are carried out in accordance with legal requirements, statutory timescales and Cross Keys Homes’ policies, meeting specific Key Performance indicators.
• Proactively safeguarding children and adults by identifying potential safeguarding concerns, working in partnership with the Neighbourhood Manager to ensure timely referrals are made to statutory agencies.

This post requires an Enhanced Disclosure and Barring Service check.

For the full job description including essential and desirable criteria please open the link below.

If you think you have the qualities, experience and skills to undertake this fantastic new role we want to hear from you.