Temporary Talent Contract Partner

Sanctuary; Worcester; Hybrid; GBP 39,000 - 41,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme with employer contrib.

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Staff Networks

Job summary

Sanctuary is seeking a Contract Partner based in Worcester to manage our temporary recruitment contract and neutral vendor partnership. This role is not a traditional recruitment position; you will act as the key internal lead for contract performance, supplier management, compliance and continuous improvement, supported by two Coordinators.

You will monitor service delivery, produce management information for decision-making, and work with operations, finance and procurement to optimise

Qualifications

• Strong understanding of the temporary recruitment sector with MSP/neutral vendor experience.
• Experience in contract, supplier or account management against SLAs and business expectations.
• Strong analytical skills with experience producing management information to inform decisions.
• Role focused on vendor management, contract oversight and business partnering rather than direct recruitment delivery.

Responsibilities

• Oversee the day‑to‑day operation of the multi‑million‑pound temporary agency worker contract.
• Act as main point of contact for the neutral vendor and manage escalations and service delivery.
• Review KPIs and run regular performance meetings to ensure contract commitments are met.
• Contribute to contract reviews, service improvements and future tender processes.
• Collaborate with stakeholders across operations, finance and procurement to optimise spend and compliance.

Skills

Contract management

Supplier management

Account management

Analytical skills

MSP/neutral vendor experience

Recruitment process knowledge

Job description

Worcester based with a balance of home and office working

£38,729 - £40,768 per year

35 hours per week

We're looking for a Contract Partner to manage our temporary recruitment contract and neutral vendor partnership. This is not a traditional recruitment role. The primary focus is on managing the relationship with our external neutral vendor provider, ensuring the effective delivery of temporary staffing services across the business. Rather than building relationships directly with recruitment agencies or sourcing candidates, you will act as the key internal lead for contract performance, supplier management, compliance and continuous improvement.

Supported by two Coordinators, you will oversee the day-to-day operation of a multi-million-pound temporary agency worker contract. Acting as the main point of contact for the neutral vendor, you will manage escalated issues, monitor service delivery and produce management information to support business decision-making and improve contract performance.

You will work closely with operational, finance and procurement stakeholders across the organisation, providing insight into temporary labour spend, fulfilment rates, off-contract agency usage, timesheet approvals and compliance. You will also contribute to contract reviews, service improvements, and any future tender processes.

A key part of the role will involve holding the neutral vendor accountable for contractual commitments and service standards through KPI reviews and regular performance meetings. Partnering with stakeholders at all levels across the business, you will influence and challenge where appropriate to ensure adherence to agreed processes, effective use of the temporary recruitment contract, value for money, and consistent application of standard working practices.

Skills and experiences:

• You will have a strong understanding of the temporary recruitment sector, with experience of working with Managed Service Providers, neutral vendors or outsourced recruitment solutions
• You will be experienced in contract, supplier or account management and be confident managing external partners against agreed service levels and business expectations
• Strong analytical skills are essential, with experience producing and interpreting management information to inform operational decisions and monitor contract performance
• Whilst an understanding of candidate experience and recruitment processes is beneficial, this role is focused primarily on vendor management, contract oversight and business partnering rather than direct recruitment delivery or agency relationship management

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £38,729 per annum (rising to £40,768 per annum after 12 months, subject to satisfactory performance)