Temporary Resident Services Associate - Sheffield

Deverell Smith Recruitment Ltd; Sheffield; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff parking on site

Job summary

Deverell Smith Recruitment Ltd in Sheffield is seeking a Temporary Resident Services Associate to join the on-site team for a 335-unit Build to Rent development. You will deliver excellent resident experiences, handle enquiries, and support the wider team in daily operations.

The role emphasizes proactive customer service, strong communication, and the ability to manage multiple priorities in a busy environment; on-site parking is available.

Qualifications

• Customer-focused with strong communication skills and a professional approach.
• Experience in hospitality, residential, or front-of-house roles is beneficial.
• Ability to handle resident inquiries and resolve issues promptly.

Responsibilities

• Provide warm, professional service to residents and visitors.
• Handle resident inquiries and resolve issues efficiently.
• Build relationships with residents and maintain high service levels.
• Support on-site team with day-to-day resident services.
• Assist with general property administration and queries.
• Take ownership of issues through to resolution and manage priorities.

Skills

Customer service mindset

Hospitality background

Front of house

Communication skills

Job description

Temporary Resident Services Associate - Sheffield

Location: Sheffield

Hours: 40 hours per week, Monday-Friday, 9am-6pm

• £29,000 - hourly rate

Contract: Temporary

Start: ASAP

Pay: Competitive hourly rate + holiday pay

We are looking for a Resident Services Associate to join a well-established Build to Rent development in Sheffield on a temporary basis.

This is a fantastic opportunity for someone with a strong customer service, hospitality, residential or front-of-house background who is confident dealing with residents and able to hit the ground running.

The Role

Working as part of the on-site Resident Services team, you will play an important role in delivering an excellent resident experience across a 335-unit development.

You will be responsible for:

• Providing a warm, professional and welcoming service to residents
• Handling resident enquiries and resolving issues efficiently
• Building strong relationships with residents and maintaining a high level of customer service
• Supporting the wider on-site team with day-to-day resident services
• Assisting with general property administration and resident queries
• Managing tasks independently and taking ownership of issues through to resolution
• Supporting the smooth running of the development during a particularly busy period

About you

We are looking for someone who is proactive, personable and naturally customer-focused.

BTR experience is advantageous but not essential. We are open to candidates from backgrounds such as:

• Build to Rent / Residential
• Property / Estate Agency
• Hospitality / Hotels
• Concierge / Front of House
• Customer Service
• Community Management

Previous experience with Yardi, inventories or references would be highly beneficial, but the most important thing is your attitude and ability to get stuck in.

You will be someone who:

• Is confident and professional when dealing with customers
• Has excellent communication skills
• Is proactive and able to use their own initiative
• Can work independently without needing constant direction
• Is organised and able to manage multiple priorities
• Has a genuine desire to deliver an excellent resident experience
• Is a natural go-getter who will take ownership and make things happen

Working Pattern

The role will initially be Monday-Friday, 9am-6pm. After the first couple of weeks, there may be some Saturday rota cover, with a weekday off in return.

Staff parking is available on site.

This is an excellent opportunity to gain experience within a high-quality Build to Rent environment and join a friendly, established on-site team.