Customer Support Advisor / Administrator

Toyota Material Handling UK; Warrington; On-site; GBP 13,776 - 20,664; Part time

Benefits offered by this job

Competitive salary

Company pension

Sick pay

Critical illness cover

Free eye tests

Free flu jabs

Employee Assistance Programme

Job summary

Toyota Material Handling UK in Warrington is seeking a part‑time, temporary Customer Support Advisor to join our customer support team and provide high‑quality administrative support to customers.

You will respond to a high volume of customer calls (including breakdowns), update portals and activity reports, generate quotations, and support the focus business area while following company health and safety procedures.

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

Responsibilities

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support for your focus business area.

Skills

Communication skills

Time management

Health & safety procedures

Job description

We are looking for a part time, temporary Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day‑to‑day basis this is what you would be doing:

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers
• Respond efficiently to all customer enquiries
• Update customer and supplier portals and monitor activity
• Update activity reports as required
• Provide quotations to customers as required
• Support for your focus business area

Skills & Qualifications

Here is a quick tick list for the other skills we are looking for:

• Excellent written and verbal communication skills
• Excellent time management skills and ability to react quickly to requests
• Ability to follow company health and safety procedures

What We Offer

• Competitive salary
• Attractive company pension
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers

Toyota Material Handling UK is an equal opportunities employer.