Temporary Medical Receptionist

The University of Nottingham Health Service; Nottingham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff parking on site

6 weeks annual leave + bank holidays

Job summary

The University of Nottingham Health Service is seeking a Temporary Medical Receptionist to join our busy GP practice on a 12-month fixed-term maternity cover. Based at Cripps Health Centre, you will support a large reception team serving students and staff.

We value excellent customer service, organisational skills, and the ability to thrive in a fast-paced environment. Full training will be provided, and staff parking is available on site.

Qualifications

• Excellent communication and interpersonal skills.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team.
• Previous reception, administration or customer service experience.

Responsibilities

• Be the first point of contact for patients and visitors, in person and over the phone.
• Book, amend and cancel appointments.
• Process prescription requests and other admin tasks.
• Maintain patient information accurately and confidentially in EMIS.

Skills

Communication

IT skills

Teamwork

Customer service

Education

GCSE English and Maths

Tools

EMIS

Job description

Temporary Medical Receptionist

The closing date is 20 September 2026

Medical Receptionist (Maternity Cover - 12 Month Fixed Term Contract)

The University of Nottingham Health Service is looking for a hardworking and enthusiastic Medical Receptionist to join our team on a 12-month fixed-term contract to provide maternity cover.

Based at Cripps Health Centre on the beautiful University of Nottingham campus, our practice is easily accessible by public transport. Staff parking is available on site, although a parking permit is required.

This is an exciting opportunity to join a large and supportive reception team within a busy GP practice serving students, staff and their families. The role is fast-paced, particularly during university term time, and no two days are the same.

We are looking for someone who is passionate about delivering excellent customer service and enjoys helping people. Previous experience in a healthcare setting would be beneficial, but is not essential, as full training will be provided. What matters most is a positive attitude, a willingness to learn, and the ability to work effectively as part of a team in a busy environment.

If you are organised, reliable, and committed to providing a high standard of service, we would love to hear from you.

Hours are:

Monday 8am-4:30pm

Tuesday 8am - 4:30pm

Thursday 10am-6:30pm

Friday 8am-4:30pm

Requirement to work one Saturday morning and one Monday evening pro rata (once every 7-9 weeks).

Main duties of the job

As a Medical Receptionist, you will be the first point of contact for patients and visitors, providing a friendly, professional and efficient service at all times. Working as part of a large reception team, your duties will include:

• Greeting patients and visitors and dealing with enquiries in person, by telephone and online.
• Booking, amending and cancelling appointments.
• Processing prescription requests and other admin.
• Managing patient information accurately and confidentially using the clinical computer system, EMIS.
• Signposting patients to the most appropriate service or healthcare professional.
• Supporting the smooth day-to-day running of a busy GP practice.
• Working closely with clinicians and colleagues to deliver a high standard of patient care and customer service.

This is a varied and rewarding role in a fast-paced healthcare environment where no two days are the same.

About us

At Cripps Health Centre, you’ll join a welcoming and supportive team committed to delivering excellent patient care. Located on the University of Nottingham campus, we offer a varied and rewarding role, full training and development opportunities, access to University staff benefits, and the chance to work in a vibrant and diverse healthcare environment.

You will receive 6 weeks annual leave plus bank holiday, plus a Birthday Day Off.

Job description

Purpose of the Role

To provide a professional, friendly and efficient reception service to patients and visitors, ensuring the smooth day-to-day operation of the practice. Working as part of a large reception team, you will be responsible for managing patient enquiries, appointments and administrative tasks while delivering excellent customer service in a busy healthcare environment.

Main Responsibilities

• Act as a first point of contact for patients and visitors, both in person and over the telephone.
• Handle a high volume of calls and enquiries in a courteous, professional and efficient manner.
• Book, amend and cancel appointments in accordance with practice procedures.
• Register new patients and update patient records accurately.
• Process prescription requests and other routine administrative tasks.
• Signpost patients to the most appropriate clinician, service or source of support.
• Manage incoming and outgoing correspondence, including electronic communications.
• Maintain patient confidentiality and ensure compliance with data protection requirements.
• Support clinicians and colleagues with administrative tasks as required.
• Work collaboratively with members of the reception, administration and clinical teams.
• Contribute to maintaining a welcoming, safe and organised reception environment.

Qualifications

• Good standard of general education, including GCSE English and Maths (or equivalent).
• NVQ Level 2 or above in Customer Service, Business Administration or a related discipline.
• Relevant customer service or reception training.

Experience

• Excellent communication and interpersonal skills.
• Good organisational and time management skills.
• Ability to remain calm and professional under pressure.
• Good IT skills and confidence using computer systems.
• Ability to work effectively as part of a team.
• Willingness to learn and undertake training.
• Previous reception, administration or customer service experience.
• Experience of working in a healthcare setting.
• Knowledge of GP practice systems such as EMIS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The University of Nottingham Health Service