Temporary Customer Support Representative

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a highly motivated Customer Service Representative to join their team in Jersey. This full-time, temporary role offers a fantastic opportunity to enhance your customer service skills while working collaboratively to deliver exceptional service. Responsibilities include handling customer queries, processing payments, and supporting administrative tasks. You'll thrive in a fast-paced environment where your contributions are valued, and your suggestions for process improvements are welcomed. If you're passionate about customer care and eager to gain valuable experience, this role is perfect for you until the end of December.

Qualifications

• Experience in a busy customer-focused service role is essential.
• Strong attention to detail and methodical approach to work.

Responsibilities

• Handle customer queries and process payments accurately.
• Provide information about products and suggest improvements.

Skills

Customer Care

Interpersonal Skills

Conflict Management

Communication Skills

Attention to Detail

Multitasking

Tools

Office Software

Job description

Our client is seeking a highly motivated and customer-focused individual to join their team in Jersey as a temporary Customer Service Representative until the end of December. In this full-time role, you will work collaboratively to deliver an excellent customer experience by providing high-quality service to both external and internal customers. This role involves handling customer queries, processing payments, and supporting the business with administrative tasks.

Job Duties:

1. Welcome, assist, and direct visitors in a courteous and professional manner while adhering to security policies.
2. Troubleshoot common product or service issues at the first point of contact, escalating queries when necessary.
3. Provide accurate information about products and services via post, email, or telephone.
4. Attract potential customers by suggesting information about additional products.
5. Process customer payments by cash, credit card, or cheque and ensure transactions are accurately accounted for.
6. Reconcile and balance payment systems daily, reporting any anomalies or errors to the Finance Department.
7. Perform basic insurance administrative tasks and other ad hoc activities as required by the business.
8. Continuously develop your knowledge to deliver a high-quality, compliant service.
9. Suggest improvements to customer service processes and systems.
10. Maintain effective communication with colleagues and customers to enhance business performance.
11. Deliver short-term projects or activities as required by the Senior Customer Service Representative.

Job Requirements:

1. Experience in a busy, customer-focused service role.
2. Strong customer care and interpersonal skills.
3. Ability to prevent and manage conflict for smooth customer experiences.
4. Excellent written and verbal communication skills.
5. Solid understanding of Office software, including email.
6. Strong attention to detail and a methodical approach to work.
7. Ability to multitask, prioritise, and manage time effectively.
8. Willingness to learn about the insurance market and the client's products and services.

What You'll Love:

This is a great opportunity to contribute to a well-established organisation, supporting their Customer Service function through the end of the year. You will work within a collaborative environment where your suggestions for improvement are encouraged, and you'll gain valuable experience in a fast-paced customer service setting.

Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here.