Enterprise Customer Success Manager, EMEA

Moveworks; London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading AI startup is seeking an Enterprise Customer Success Manager to enhance customer value through strategic partnerships. This role involves coaching clients on deploying a Machine Learning-based chatbot and ensuring they achieve their business goals. The ideal candidate will have a strong background in account management and a passion for customer success.

Benefits

Market Competitive Salary

Equity for Full-Time Roles

Exceptional Benefits

Commissions or Bonus Plans

Qualifications

• 3+ years of experience in account management or sales in software/SaaS.
• Experience with large enterprise customer deployments.

Responsibilities

• Drive product value for initial customers.
• Develop trusted advisor relationships with executive sponsors.
• Adapt onboarding strategy based on customer needs.

Skills

Account Management

Customer Experience

Problem Solving

Relationship Building

Technical Explanation

Adaptability

Education

Bachelor’s Degree

Job description

Enterprise Customer Success Manager, EMEA

Join to apply for the Enterprise Customer Success Manager, EMEA role at Moveworks

Enterprise Customer Success Manager, EMEA

Join to apply for the Enterprise Customer Success Manager, EMEA role at Moveworks

Customer Success Manager (EMEA)

Location: London preferred but open to fully remote in the United Kingdom or France

As a Customer Success Manager at Moveworks, you play a strategic role that’s at the center of this company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities.

Customer Success Manager (EMEA)

Location: London preferred but open to fully remote in the United Kingdom or France

As a Customer Success Manager at Moveworks, you play a strategic role that’s at the center of this company, shaping what we build and the value we deliver for our customers. You are the face of Moveworks, coaching customers as they navigate the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities.

We are a team of pioneers, building out a motion in a new space - come with ideas, an appetite to learn, and an eagerness to continue to break out of the norm and do the best work of your career. You will partner with customers to take them on a transformation journey to maximize the value they get from the our platform, and in parallel help our product team evolve our platform.

Note: For remote candidates. There may be occasional opportunities to visit our London and attend company events. Prior experience working in a remote capacity is highly desired.

Come help us build our best-in-class Customer Success team and play an integral role at the fastest-growing AI startup in its space!

What will you do?

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
  
  

What do you bring to the table?

• You have 3+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-15% of the time
  
  

#BI-Remote

• Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
  
  

Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer

• Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
  
  

Who We Are

Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow.

It’s all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them — in seconds.

Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we’ve earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America’s Most Loved Workplaces according to Newsweek.

Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation.

Come join one of the most innovative teams on the planet!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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