Temporary Customer Service Administrator

Michael Page (UK); Leyland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established not-for-profit organization is seeking a Customer Service Administrator for a temporary role in Leyland. This position offers weekly pay, and the possibility of a permanent opportunity. Key responsibilities include managing customer enquiries, providing exceptional service, and supporting the finance team with invoicing.

Benefits

Weekly pay

Possibility of permanent position

Immediate start

Mon - Fri working pattern

Qualifications

• Experience in a customer service or administrative role.
• Ability to manage multiple tasks and deadlines effectively.
• Proactive and professional communication skills.

Responsibilities

• Manage customer enquiries via telephone and email.
• Deliver excellent customer service and resolve issues quickly.
• Raise purchase orders and ensure invoices are processed.

Skills

Attention to detail

Problem-solving

Organizational skills

Customer-focused approach

Tools

CRM systems

Microsoft packages

Job description

• 3 month temporary role with the possibility of going perm
• Weekly pay & immediate start date

About Our Client

Our client is a well-established not for profit organisation, recognised for their impactful work across various communities. As a medium-sized entity, they place great emphasis on delivering exceptional services to their customers, fostering a culture of inclusivity and collaboration.

They are looking for an experienced Customer Service Administrator to join them full-time in their Leyland office (fully office based).

Job Description

As a Temporary Customer Service Administrator you will:

• Manage customer enquiries via telephone and email
• Deliver excellent customer service, resolving issues promptly
• Raise customer works on CRM system
• Support and help and resolve incoming enquiries from contractors
• Provide appropriate advice to customers with enquiries
• Raise purchase orders for customers and ensure invoices are processed onto customer accounts for the finance team to manage
• Ad-hoc duties as and when required

The Successful Applicant

To be successful in this role:

• Previous experience in a customer service or administrative role
• Experience managing enquiries and resolving issues
• Attention to detail, especially in verifying and processing documentation
• Good problem-solving skills to resolve queries or issues effectively
• Excellent organisational skills, including the ability to manage multiple tasks and deadlines effectively
• A proactive, professional, and customer-focused approach when interacting with internal and external
  customers
• Proficient in CRM systems and Microsoft packages

What's on Offer

In return, our client can offer:

• Possibility of perm opportunity
• Weekly pay & immediate start
• An opportunity to working for a large & well-established not-for-profit business
• Mon - Fri working patterns