Customer Service Administrator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Altrincham; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading manufacturing business in Altrincham is seeking a Customer Service Administrator. The role involves responding to customer inquiries, processing orders, and maintaining sales logs. The position offers a salary of £24,000-£25,000 per annum, with benefits including private medical insurance and a performance bonus.

Benefits

Private medical insurance

Digital GP for family members

Performance bonus

On-site parking

Company sick pay

Company pension

Summer and Christmas close downs

Qualifications

• Prior experience in order processing and utilizing an ERP system.
• Experience in a customer-facing role.

Responsibilities

• Responding promptly to customer inquiries.
• Processing orders and managing incoming calls.
• Maintaining sales logs and compiling sales reports.

Skills

Time management

Teamwork

Tools

ERP system

Job description

Adecco Manchester are pleased to be recruiting for a Customer Service Administrator to join a leading manufacturing business based in Altrincham, Manchester.

Salary: 24,000- 25,000 per annum

Office based - Monday to Friday - 9am-5pm - 1 hour lunch

• Private medical insurance
• Digital GP for family members
• Performance bonus
• On-site parking
• Company sick pay
• Company pension
• Summer and Christmas close downs

Core responsibilities

• Responding promptly to customer inquiries
• Managing incoming calls
• Supplying information, pricing and order information
• Answering questions about warranties or terms of sale
• Processing orders/purchase orders from customers via an ERP system
• Liaising with HQ regarding deliveries time
• Preparing a weekly dispatch schedule
• Communicating with customers about their orders, including any delays or changes in delivery
• Processing warehouse receipts, stock reconciliations, returns
• Maintaining sales logs and follow compile sales reports/statistics

Advantageous experience and skill/sets

• Prior experience order processing and utilising an ERP system
• Working in a customer facing role
• Strong time management
• Ability to work well within a team

To be considered for this role, please apply directly or call Jessica Laver at Adecco Manchester. If you require any reasonable adjustments to assist with your application, please contact us directly.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.