Customer Service Administrator - Cleckheaton

GAP Group; Cleckheaton; On-site; GBP 22,000 - 26,000; Full time

Job summary

GAP Group is seeking a Customer Service Administrator to join their Pumps & Power Services Division. In this role, you will be pivotal in supporting customer needs through administration tasks, managing orders, and delivering exceptional service. Successful candidates will exhibit strong communication and organizational skills, with a passion for customer service. GAP Group offers extensive training and numerous employee benefits including competitive salaries, annual leave, and wellness programs.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Experience in a high-volume hire desk role is desirable.
• Proficient in IT, particularly in MS Office applications.
• Strong customer service skills and ability to work under pressure.

Responsibilities

• Process hire desk administration and manage customer queries.
• Ensure stock levels meet customer demand.
• Resolve customer complaints efficiently.

Skills

Customer Service

Communication

Organisational Skills

IT Skills

Team Player

Tools

MS Office

Job description

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER