Temporary Assistant Manager – Shepherd’s Bush

FARA Charity; Greater London; Hybrid; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Employee assistance program

Enhanced sick pay

29 days holiday pro-rata includingbank

Birthday day off after 2 years

Job summary

FARA Charity is seeking a friendly, highly organized Temporary Assistant Manager for the Shepherd’s Bush shop. You will support the Shop Manager, lead a team of staff and volunteers, and ensure excellent customer service in a busy charity retail environment.

You will handle daily operations, price clothing, create displays, manage tills, and help develop a welcoming atmosphere while maintaining policies. The role requires at least one year in retail management and leadership abilities, with

Qualifications

• At least 1-year experience as a Team Leader / Assistant Manager.
• Retail management experience is required.
• Strong leadership and organizational abilities.
• Interpersonal and great communication skills.

Responsibilities

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building.
• Leading by example and upholding Company Policies and Procedures.
• Dealing with customer issues and queries effectively.
• Creating and maintaining a welcoming ambiance and networking with customers and the local community.
• Maintaining a clean and tidy working environment and handling till and cash.

Skills

Retail management

Team leadership

Customer service

Communication

Job description

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Temporary Assistant Managerwith previous retail management experience to join our FARA Shepherd’s BushCharity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

The Role:

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Price clothing items
• Create eye-catching shop displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach
• Shop Opening Hours: 10:00 – 18:00
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment