Assistant Manager – Notting Hill Kids

FARA Charity; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Enhanced sick pay

29 days holiday pro-rata

Birthday day off after 2 years

Job summary

FARA Notting Hill Kids Charity Shop is seeking an Assistant Manager to support the Shop Manager in running a busy charity shop. You will lead by example, manage daily operations, help with staff and volunteers, and ensure high levels of customer service in a vibrant community-focused environment.

Ideal candidates have at least 1 year of team leadership and retail management experience, strong communication, and an organized, proactive approach. 9:30–17:30 shifts, with 7.5 hours per day.

Qualifications

• Leadership and organizational abilities.
• Interpersonal and strong communication skills.
• Problem-solving mindset and teamwork.
• Experience in retail management and team leadership.

Responsibilities

• Assist Shop Manager in daily operations and planning.
• Lead by example and help with staff development.
• Ensure company policies are followed and customer issues resolved.
• Create welcoming shop ambience and maintain visual merchandising.
• Oversee till operations, price items, and stock displays.
• Maintain cleanliness and safety in the shop.

Skills

Leadership

Team management

Interpersonal communication

Problem-solving

Organized

Hard-working

Positive attitude

Tools

Retail management tools

Job description

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Assistant Managerwith previous retail management experience to join ourFARA Notting Hill KidsCharity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

The Role:

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities:

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Price clothing items
• Create eye-catching shop displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach
• Location: FARA Notting Hill Kids, KT6 4JZ
• Shop Opening Hours: 09:30 – 17:30
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment