Assistant Manager – Surbiton Kids

FARA Charity; Royal Borough of Kingston upon Thames; Hybrid; GBP 23,000 - 31,000; Part time

Benefits offered by this job

Employee assistance program

Enhanced sick pay

29 days holiday pro-rata includingBank

Birthday day off after 2 years

Job summary

FARA Surbiton Kids Charity Shop is seeking an Assistant Manager who is friendly, highly organized and customer-focused to support the Shop Manager and team in daily operations. The role involves leading by example, handling customer queries, pricing items, creating eye-catching displays, till duties and maintaining a welcoming environment.

We require at least 1 year of retail management experience, strong leadership and communication skills, and the ability to work well in a team.

Qualifications

• At least 1 year as a Team Leader/Assistant Manager.
• Retail management experience is required.
• Strong leadership and organizational abilities.
• Interpersonal and clear communication skills.
• Works well as part of a team.
• Problem-solving attitude.
• Organized and efficient.
• Hard-working and positive.

Responsibilities

• Assist Shop Manager with daily operations and planning.
• Lead by example and mentor the team.
• Follow and implement Company Policies and Procedures.
• Address customer issues and queries effectively.
• Create a welcoming shop ambiance and service.
• Network with customers and the local community.
• Maintain a clean and tidy working environment.
• Price clothing items and manage displays.
• Handle tills and cash operations.
• Steam clothes and maintain stock displays.

Skills

Leadership

Communication

Teamwork

Organizational

Problem-solving

Job description

We are recruiting for a friendly, approachable, highly organized, and customer-orientated Assistant Managerwith previous retail management experience to join ourFARA Surbiton KidsCharity Shop’s team of employees and volunteers as soon as possible. You will join a vibrant, fluid, and busy charity retail environment where no two days are the same and the local community is at the heart of everything we do.

FARA has 39 Charity Shops in London and over 30 years of experience in Charity Retailing. Our charity shops are tailored to each local community, and we aim to respond to our customer’s needs by providing excellent customer service, a pleasant shopping experience, great value for money, a very creative stock display, and visual merchandise. All this can only be possible with the help and dedication of our fantastic teams, from Volunteers to Shop Managers who bring into their everyday roles unique and amazing skills.

The Role:

The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.

Key Responsibilities:

• Assisting the Shop Manager in organizing and planning daily strategies, and with team building
• Leading by example
• Following and helping implement Company Policies and Procedures
• Dealing with customer issues and queries effectively
• Creating and maintaining a welcoming ambiance
• Networking with customers and the local community
• Maintaining a clean and tidy working environment
• Price clothing items
• Create eye-catching shop displays
• Till and Cash handling
• Steaming clothes

Other duties include but are not limited to paperwork, admin, Gift Aid (signup and processing), sorting donations, steaming of clothes, pricing, displays, till handling, cashing up, manual handling, and maintaining a clean tidy, and safe working environment.

The Candidate:

• At least 1-year experience as a Team Leader / Assistant Manager
• At least 1 year of Retail Management experience
• Leadership and organizational abilities
• Interpersonal and great communication skills
• Work well as part of a Team
• Problem-solving attitude
• Organized and Efficient
• Hard-working
• Positive approach
• Location: FARA Surbiton Kids, KT6 4JZ
• Shop Opening Hours: 09:30 – 17:30
• 7.5-hour shifts with a 30-minute unpaid break

What We Offer:

• Employee assistance program
• Enhanced sick pay subject to conditions
• 29 days holiday pro-rata including bank and public holidays
• Birthday day off after 2 years employment

How to Apply:

If you are passionate about working in a charity retail environment and making a difference, we’d love to hear from you!

Join us at FARA Surbiton Kids and be part of something special!

Application form

What skills can you bring to our shop team? *

Please give two examples of previous experience that show you are a skilled leader and a good communicator. *

List three key strategies you would use to build and maintain a shop’s customer base *

Within a shop team, who should be concerned with meeting and exceeding sales targets? *

Please Upload CV in PDF Format here * Accepted file types: pdf, Max. file size: 50 MB.

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